topic Re: Mesh not working after WAN setting changes in Nest Wifi

Mesh not working after WAN setting changes

deepdey — Wed, 24 Aug 2022 20:18:48 GMT

I changed my WAN settings from DHCP To PPPoE, got the user name password from my ISP for PPPoE.

But ever since my google mesh is flashing amber. The WAN settings show as if it’s back to DHCP but no internet coverage via mesh.

please could someone advise.

Re: Mesh not working after WAN setting changes

Jeff — Mon, 29 Aug 2022 17:10:34 GMT

Hi deepdey,

Sorry about the connection issues you've had with your mesh network. Since you've made the change to PPPoE, it's worth checking to see if your ISP uses WPAD protocol on your modem. You can see in our WAN connection guide that WPAD is not supported: https://goo.gle/3wzUTN6. Check your modem's settings to see if this might be causing you some issues and let me know what you find. I look forward to helping you more on this.

Thanks,

Jeff

Re: Mesh not working after WAN setting changes

Jeff — Thu, 01 Sep 2022 20:45:45 GMT

Hi deepdey,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

Re: Mesh not working after WAN setting changes

deepdey — Thu, 01 Sep 2022 21:44:10 GMT

Hi Jeff, just picked on this.

I will speak to my ISP and find out about WLPD. Will revert back on here soon.

Re: Mesh not working after WAN setting changes

Jeff — Thu, 01 Sep 2022 21:55:19 GMT

Hey deepdey,

I'll keep this open until you get a chance to check on things. Thanks for letting me know!

Regards,

Jeff

Re: Mesh not working after WAN setting changes

Jeff — Wed, 07 Sep 2022 20:08:15 GMT

Hi deepday,

I just wanted to follow up and see if you had a chance to touch base with your ISP and to see if you were able to learn anything from them. If you're still waiting to speak with them, no worries, just let me know and we can keep the thread going for you.

Thanks,

Jeff

Re: Mesh not working after WAN setting changes

Jeff — Mon, 12 Sep 2022 21:16:57 GMT

Hi deepdey,

I am just following up one more time to see if you had any luck with your ISP. Let me know if anything has changed on your end.

Thanks,
Jeff

Re: Mesh not working after WAN setting changes

Jeff — Tue, 13 Sep 2022 21:49:46 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff

Re: Mesh not working after WAN setting changes

deepdey — Tue, 13 Sep 2022 21:54:25 GMT

Hi Jeff, sorry I couldn’t reply for so long;

Please can you keep this open for a few more days? Now since I am back home I would be speaking to the ISP and get this cleared.

Re: Mesh not working after WAN setting changes

Jeff — Tue, 13 Sep 2022 22:40:14 GMT

No problem, deepdey. I'll keep this open until you get a chance to follow up on things.

Thanks,

Jeff

Re: Mesh not working after WAN setting changes

Jhonleanmel — Mon, 19 Sep 2022 21:14:26 GMT

Hi everyone,

@Jeff, thanks for the helpful responses.

@deepdey, chiming in to ensure everything is good here. Have you had the chance to reach out to your ISP? If yes, how is it?

Best,
Mel

Re: Mesh not working after WAN setting changes

Jhonleanmel — Tue, 20 Sep 2022 22:00:57 GMT

Hey folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel