topic Re: Nest Router constantly offline in Nest Wifi

Nest Router constantly offline

DR3 — Sun, 04 Sep 2022 01:56:59 GMT

My Nest router shows offline

Disconnected everything, reboot modem , factory reset router ent through the set up sequence, says it connects, give it a name, password, agree to conditions get to final page of setup and it fails

Any advice

Re: Nest Router constantly offline

Jhonleanmel — Thu, 08 Sep 2022 01:20:36 GMT

Hey DR3,

Thanks for bringing this up to us — let's see what's going on.

Was it working before? How many Google Nest Wifi are we setting up? Also, what’s the LED status when it’s plugged in?

Give these steps a whirl:

Make sure that your phone’s Bluetooth and Location Services are on.
Reinstall your Google Home app.
Toggle Wi-Fi off and back on.
Factory reset your Google Wifi.
Try using a different mobile phone or tablet.

Let us know how it goes.

Thanks,

Mel

Re: Nest Router constantly offline

DR3 — Thu, 08 Sep 2022 15:39:15 GMT

The dilemma only gets worse

contacted Google support after a couple of hours they said my gateway needed to be set to

DMZ or IP passthrough

Port forwarding to udp 5222

spent hours with AT&T my ISP - they fixed the settings and said it was Google

purchased a new router - no difference

rebooted gateway several times, had router directly connected to modem - would go through setup on Google Home

Only thing left was Google Home app decided it must be the app

Picked up a new IPhone made sure VPN Isis off,Bluetooth & location settings on , toggled WiFi - downloaded app from iCloud

Nest router now connected, says it is working fine , speed tests look good - progress 😄 not so

Google Home app shows router as loading - even though the same app shows it is fine when you click on the icon

Now try to connect Nest Wi Fi points - power the up, light is slow pulsing white, the Google Home app cannot find them

Any ideas ?

Re: Nest Router constantly offline

DR3 — Fri, 09 Sep 2022 14:05:01 GMT

The problem appears to be resolved - I now have everything on line , router and mesh are now working. Completed yet another factory reset on router and points and it works. Not sure which solution fixed the problem ISP, router settings, factory resetting the points, deleting and downloading the app, using a different IPhone to go through set up - whatever it was it was an agonizing journey that I would not wish on anyone. I have to say that when I was able to get to the right source for advice ( this community, Google tech support and my ISP ) the help was excellent

Re: Nest Router constantly offline

EdwardT — Fri, 09 Sep 2022 23:02:13 GMT

Hi folks,

@mel, thanks for the help!

@DR3, thanks for the update. I'm glad to hear that it's working fine now. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

Re: Nest Router constantly offline

Princesss — Tue, 13 Sep 2022 00:04:03 GMT

Hey everyone,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Nest Router constantly offline

Princesss — Thu, 15 Sep 2022 00:08:35 GMT

Hi folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest Wifi and we'd be glad to assist you further.

Best,

Princess