topic Re: Adding my Mill heaters gen 2. in Nest Wifi

Adding my Mill heaters gen 2.

mpwehendriks — Thu, 07 Oct 2021 19:16:46 GMT

Hi all,

I’m trying to add my Mill heaters to my Google Nest Wifi setup but it simply won’t connect. It sees my network, it tries to connect and fails.

I have one main router and two extension points. I have 5 Mill heaters and none of them are able to connect. When I was just using my regular/previous router my Mill heater was able to connect.

What to do?

Re: Adding my Mill heaters gen 2.

Jeff — Tue, 12 Oct 2021 21:08:56 GMT

Hey, mpwehendriks.

Sorry about the issues you've been having getting your heaters to connect to your WiFi network. That sounds like a frustrating situation. Let's take a closer look at things and see what is going on and come up with a fix.

I do have a few questions that might help us narrow things down.

Are these the only devices failing to connect to the network?
Are you getting any sort of error, or are they simply just not connecting?
What changes did you make with your router?

If you can give me a little more info, I'm sure I can help you on this one. I look forward to hearing back from you.

Thanks.

Re: Adding my Mill heaters gen 2.

Jeff — Mon, 18 Oct 2021 22:29:01 GMT

Hi, mpwehendriks.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: Adding my Mill heaters gen 2.

mpwehendriks — Tue, 19 Oct 2021 05:36:41 GMT

Hi Jeff,

Sorry for my late reply.

Are these the only devices failing to connect to the network?
No, also my Ring products and several other 2.4Ghz products are unable to connect
Are you getting any sort of error, or are they simply just not connecting?
The error I’m getting is straightforward: “Can’t connect to network”
What changes did you make with your router?
As in the Nest Wifi router? I did no changes, it’s the basic setup.

Re: Adding my Mill heaters gen 2.

Jeff — Tue, 19 Oct 2021 18:54:56 GMT

Hi, mpwehendriks.

Thanks for that added info. That's helpful for me sorting out the issue. You did mention that you had the heaters previously connected to a different network setup. Have you reset the settings on your heaters as well? Maybe you could start with a single heater and try doing its version of factory reset or a reset of its WiFi settings to see if that helps. If you've already done that as well, please let me know.

Thanks.

Re: Adding my Mill heaters gen 2.

mpwehendriks — Tue, 19 Oct 2021 18:56:21 GMT

Hi Jeff,

Solid tip but I’ve already tried this. Thanks.

Re: Adding my Mill heaters gen 2.

Jeff — Tue, 19 Oct 2021 19:18:14 GMT

Ok, mpwehendriks.

Thanks for confirming that. I'm going to reach out to one of our internal teams and see if I can get more eyes on this and if we can come up with a solution here. I'll update when I know more.

Thanks.

Re: Adding my Mill heaters gen 2.

Jeff — Wed, 20 Oct 2021 17:34:38 GMT

Hey, mpwehendriks.

Just as a quick follow-up, we will be having someone from our internal support teams reaching out to you. They will contact you via the email address attached to your community forums account. They will be able to get more specific information about your devices and situation and should be able to take support to a deeper level at that point. Watch for that email to get that process started.

Thanks.

Re: Adding my Mill heaters gen 2.

Jeff — Wed, 27 Oct 2021 20:55:21 GMT

Hi, mpwehendriks.

It's been a few days since I touched base. I wanted to check in to see if you have had any more luck getting this sorted out and to see if you were able to begin working with the internal support team. Hopefully you've been able to find some resolution or have been provided more info. As of right now, I don't have anything new, but I wanted to make sure you were being supported.

Thanks.

Re: Adding my Mill heaters gen 2.

Jeff — Tue, 02 Nov 2021 18:41:23 GMT

Hey, mpwhendriks.

Just one more quick follow up to see if we were able to make any progress here. Hopefully things are sorting out.

Thanks.

Re: Adding my Mill heaters gen 2.

Jeff — Thu, 04 Nov 2021 22:34:10 GMT

Hi, mpwehendriks.

I know you were working with other channels of support, so hopefully you were able to find your resolution there. As this thread has stopped seeing updates, I'm going to go ahead and close it up. If you need anything more on this issue or anything else, please feel free to open up a new discussion.

Thanks!