topic Re: Problem Connecting To Cloud- Initial SetUp in Nest Wifi

Problem Connecting To Cloud- Initial SetUp

KJA822 — Mon, 05 Sep 2022 13:27:26 GMT

Hi-

I have tried everything! Trying to set up Google Mesh Router but get hung up on the app before I’m able to rename my Wi-Fi and establish a password. “Problem connecting to cloud” appears every time after it says “connected”. Was on the phone with my ISP - AT&T (I have fiber internet with them) for an hour and a half and they couldn’t help me either. What is going on??? I can’t reboot anything in my app cause I don’t have any Wi-Fi settings to change!
Desperate for help…. About to return these **bleep** expensive things!

Re: Problem Connecting To Cloud- Initial SetUp

Anonymous — Tue, 06 Sep 2022 13:02:22 GMT

Make sure you have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

IPv6 on Nest Wifi has caused strange problems lately. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again.

Re: Problem Connecting To Cloud- Initial SetUp

Jhonleanmel — Sat, 10 Sep 2022 18:38:32 GMT

Hey folks,

We appreciate your help here, olavrb.

KJA822, I'm jumping in to ensure you're all good. Have you had the chance to try the suggested steps provided above?

Best,
Mel

Re: Problem Connecting To Cloud- Initial SetUp

KJA822 — Sat, 10 Sep 2022 19:24:53 GMT

Unfortunately I returned the nest routers!

Re: Problem Connecting To Cloud- Initial SetUp

Jhonleanmel — Sat, 10 Sep 2022 20:06:26 GMT

Hey KJA822,

It's sad to see you go. If ever you change your mind, we'll be here to help out.

Best regards,

Mel

Re: Problem Connecting To Cloud- Initial SetUp

Jhonleanmel — Tue, 13 Sep 2022 20:31:01 GMT

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: Problem Connecting To Cloud- Initial SetUp

Jhonleanmel — Wed, 14 Sep 2022 22:52:25 GMT

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Mel