topic Re: Not working with ISP in Nest Wifi

Not working with ISP

tjcbsn — Fri, 09 Sep 2022 14:46:10 GMT

I have the IP address, Subnet Mask, Gateway, and DNS numbers provided by my ISP. I enter them in through the app and they don't actually save. What am I missing?

Re: Not working with ISP

Anonymous — Fri, 09 Sep 2022 21:16:33 GMT

Here are some relevant guidance:

And since you tagged iOS:

Make sure you have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

Does it still not work? What ISP, what brand and model on the modem? Do you have any other boxes hooked up between Nest Wifi and the internet, like a switch or a router?

Re: Not working with ISP

Jeff — Mon, 12 Sep 2022 22:05:00 GMT

Hi tjcbsn,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Not working with ISP

Jeff — Thu, 15 Sep 2022 22:24:10 GMT

Hi again, tjcbsn,

I'm just checking in once more to see if you were still looking for some help on this. If so, just let us know.

Thanks,

Jeff

Re: Not working with ISP

Jeff — Mon, 19 Sep 2022 17:58:02 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff