topic Nest Mesh / Router Setup in Nest Wifi

Nest Mesh / Router Setup

RichieH — Fri, 16 Sep 2022 08:50:20 GMT

Hi,

I’m trying to setup my new Nest Router and mesh in my home.

Have plugged the router into the NBN modem (all lights solid so all good) opened the home app and followed the prompts and when it goes to connect it comes up with the error ‘Problem connecting to cloud please try again later’.

I’ve reset the modem, the router, my phone, unplugged everything and plugged it in again, deleted my home and made a new home, same result…

There is no information on this error I can find anywhere… does anyone have any suggestions it’s driving me nuts!!

Thanks 😊

Richie.

Re: Nest Mesh / Router Setup

Anonymous — Fri, 16 Sep 2022 17:35:03 GMT

Make sure you have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

If you experience problems when adding more points afterwards: IPv6 on Nest Wifi has caused strange problems lately. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again.

Re: Nest Mesh / Router Setup

Jeff — Mon, 19 Sep 2022 19:29:47 GMT

Hi RichieH,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Nest Mesh / Router Setup

Princesss — Fri, 23 Sep 2022 02:03:38 GMT

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Nest Mesh / Router Setup

Princesss — Sat, 24 Sep 2022 02:35:46 GMT

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Wifi and we'd be glad to assist you further.

Best,

Princess