topic Re: My new Google WiFi shows my Honeywell thermostate are powered but they can't connect in Nest Wifi

My new Google WiFi shows my Honeywell thermostate are powered but they can't connect

Garymenia — Tue, 13 Sep 2022 14:31:17 GMT

My thermostats are shown as being powered up and usable but there is no way to enter the Network password to get them online.

Any solutions would be appreciated.

Re: My new Google WiFi shows my Honeywell thermostate are powered but they can't connect

Jhonleanmel — Sat, 17 Sep 2022 19:06:38 GMT

Hi Garymenia,

Thanks for posting and sorry for the delay ― let's see what's going on.

A few questions: what thermostat model do you have? What can you see on your Nest Thermostat's display? Also, when was the last time your thermostat was working?

Give these steps a try:

Make sure it is connected to the Internet. Check this guide on how to Change Nest thermostat Wi-Fi network.
If unable to connect to your network, factory reset your thermostat.

Let us know how it goes.

Best,

Mel

Re: My new Google WiFi shows my Honeywell thermostate are powered but they can't connect

Jhonleanmel — Tue, 20 Sep 2022 19:11:55 GMT

Hi Garymenia,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: My new Google WiFi shows my Honeywell thermostate are powered but they can't connect

Jhonleanmel — Wed, 21 Sep 2022 19:18:30 GMT

Hi Garymenia,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Mel