topic Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily. in Nest Wifi

Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

BrutalSeverity — Tue, 16 Nov 2021 02:27:18 GMT

Hi all,

Like the title, says, my 500/500 Fiber Internet is getting throttled by the Google WiFi mesh system to about 100/100 or 90/90 -- all wired connections and wireless connections are affected.

Interestingly, the Home app speed tests all show the correct speeds, usually around 485/490 which is correct. But a speed test with the puck wired directly to my PC is showing the throttled 90/90 or 100/100 speeds.

A network restart (Google WiFi puck restart) initiated through the Home app fixes the problem temporarily. All devices then get the correct speeds, wired and wireless. Unfortunately, a day or max 2 days later, the same thing happens again - throttled speeds down to 100/100. Tried my other router, no issues. Tried directly from the ONT, no issue.

This is not a DNS issue or anything like that, it seems like a strange software issue. What can be done? Is there a fix in place?

-Eddie

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

olavrb — Tue, 16 Nov 2021 20:43:25 GMT

Sounds like it's related to QoS (quality of service), built in mechanism to prioritize what the firmware think is important traffic. Like VoIP (Teams, Zoom) and gaming. Raw bandwidth is not all that counts for good end user experience. 🙂

But when you have 500/500mbps fiber, QoS is not really neccessary.

Have you tried to disable any priority traffic in the Google Home app? https://support.google.com/wifi/answer/9541371?hl=en

It might also be a device on your network going rogue. Sonos with SPT (spanning tree protocol) for instance. What other devices do you have, that could be relevant here?

If you haven't already, a factory reset of all the devices, then set up from scratch, could also be worth a try.

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

BrutalSeverity — Tue, 16 Nov 2021 21:11:52 GMT

It's worth noting that this just started happening maybe in the last 1-2 months. Also worth noting that I'm an IT Senior Systems and Network Admin by trade, with a close eye on my home network.

- Priority traffic is disabled.

- Factory Reset fixed nothing.

My home network includes the following:

- Personal Cell Phone on WiFi

- Wired PC

- Wired Printer

- 3 TVS, wired

- 2 Streaming Sticks, WiFi

- 1 Synology NAS

Network analytics, PRTG, WireShark show no anomalies in my network, or any weird traffic or dropped packets. This issue happens only with the Google WiFi router, both wired and wireless, anda network restart consistently fixes it, albeit temporarily. My other two routers do not have this issue at all. Ran them for a week each without any throttling.
I did some more research, and now I'm thinking the below thread shares common issues as myself. Looks like there are a TON of merged threads that got thrown into it too:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Wired-Wireless-Upload-speeds-capped-at-100mbps-ATT-Fiber/m-p/18234

- Eddie

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

mattblucas — Mon, 22 Nov 2021 05:45:00 GMT

I am experiencing this issue as well. If I run ethernet directly from the fiber port or directly from my wall to my computer, I get 800-900mbps both up and down (Google Fiber ISP), but when I run ethernet from the Google Wifi unit's LAN port to my computer, or Wifi itself, I seem to be limited to 100mbps.

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

bdtrnp — Mon, 29 Nov 2021 03:40:12 GMT

I have a very similar issue. I restart the Google Wifi router and get expected speeds (I have Google Fiber and upgraded from their Fiber TV to the Google Wifi router) of ~900 Mbps up/down. A few hours later or sometimes a day later, speeds drop to ~90 Mbps up/down. I restart Google Wifi router and all is well again.

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

Jeff — Wed, 01 Dec 2021 23:26:53 GMT

Hey, everyone.

This is actually part of an ongoing issue that we're tracking. Right now I don't have a timeline for a fix, but I do know it's being worked on and I will update the thread as soon as I know more.

Thanks.

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

Jeff — Thu, 16 Dec 2021 21:52:54 GMT

Hey, everyone.

Just as an update, I still don't have a fix for this from our internal teams, but I did want to see if anybody here had seen any changes in their situation. If so, just let me know.

Thanks.

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

bdtrnp — Fri, 17 Dec 2021 15:15:46 GMT

I wanted to post another update - have no idea if it will help or confuse the matter. Based upon all the discussion, I removed the Google Wifi as my ROUTER and replaced it with a Linksys EA9300 that I had been using as a basic AP (Bridge Mode). I then took one of my mesh Google Wifi devices and reset it and am using it now as an AP (put in Bridge Mode). Thinking this was an issue of the router functionality. I can tell you that it is the device itself, no matter whether acting as a ROUTER or Acting as a simple AP, the same thing happens. The good news is that any device connected through a WIRE going to the Linksys Router gets the expected ~900Mbs up/down. However any device connected wirelessly to the Google Wifi AP, get the drop down to ~90Mbs up/down. I rebooted the Google Wifi AP this morning and retested my wireless connect from my phone, sitting in the same spot (I went from 42up/35down to 453up/461down). This is absolutely ridiculous that Google can't figure this out, or they have and can't fix via firmware ( and they don't want to replace millions and millions of units).

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

K13 — Wed, 05 Jan 2022 05:37:36 GMT

So many messages and threads about this issue... but almost no tangible response from Google. I'm a software engineer myself and seeing the same exact thing. Troubleshooting shows a consistent, periodic throttling of speed (maybe down to 10%) for connections - occurring randomly in the evenings, lasting hours to days, then fixing instantly with a network restart. Troubleshot with multiple devices, at multiple stages, and even checked against an old Verizon router.

Sigh. Following this thread (and the others...)

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

Jeff — Tue, 18 Jan 2022 21:07:02 GMT

Hey, everyone.

It's been a while since I've popped in, and I can see more reports being added into the mix. I'm still waiting to hear more, and I'm sorry for frustration this is causing everyone. I wish I knew more, but I'm keeping an eye on this and hoping to be able to provide more info soon.

Thanks.

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

David260 — Thu, 20 Jan 2022 23:10:22 GMT

Having the same issue. Any news on this other than buying a different router?

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

Jlee — Fri, 21 Jan 2022 01:36:30 GMT

Similar issue here. In the google home app, the internet speed shows ~300 Mbps, but the mesh point speed is capped at ~100 Mbps, which caps the speed of devices connected to the mesh point. FYI, I tested this with the main router and the mesh point placed right next to each other, so it is not because the mesh point does not have strong signal.

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

Quinnlybacon — Tue, 25 Jan 2022 00:22:05 GMT

Just wanted to share that I have the same issue since I got my brand new Google Wifi on December 29th. Worked at the correct speeds for 2 days and then has been throttled to 90 mbps ever since

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

KDR83 — Thu, 27 Jan 2022 19:28:06 GMT

My issue is similar but not the same, my Samsung Fold 3 randomly gets throttled to slow speeds, my home internet is 200 mbps down but I can see as little as 2-3 mbps, I tried restarting the phone and it does nothing but the second I reset the wifi through the google home app, it jumps right back to 200mbps, it effects other devices too but not too as high of a degree...this is happening on a Gen 2 unit which has worked perfectly for about a year and this started occurring the last couple months where I would reset my Google Next every few weeks, now it doesnt last a full day before I need to reset it.

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

Aranthal287 — Sat, 12 Feb 2022 03:20:38 GMT

actual real time usage from gen 2 nest wifi. I bought these a while ago. I'm currently experiencing a lot of dropped internet during gaming even with priority set. I'm about to drop the wifi system for a nighthawk if the problem isn't fixed soon.

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

JGS — Sat, 05 Mar 2022 09:40:24 GMT

Same thing for 4 or 5 months now, 1 GB bandwidth throttled to 90, sometimes a software reboot in home app fixes, mostly not. Sometimes power unplug fixes, mostly doesn't. Ready to toss in the trash and get Xfi pods, about done buying Google hardware products

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

tijothomas — Mon, 14 Mar 2022 04:12:40 GMT

Same issue here. 350mbps connection id throttled down to 90 MBPS upload. I am getting 350 mbps download though. I got a replacement router from Google today. Still the same issue.

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

DomG — Thu, 24 Mar 2022 09:46:48 GMT

Seeing exactly the same issue.... I have fibre to the house.

I get 400Mbs up and down with the fibre supplied puck.
I connect to Google Mesh directly from the router without running a speed test and get 400 down/up
I then run speed test on Google Mesh
Speed test from every house on the Google Mesh network clocks down to 200Mbs/sec.

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

Jeff — Tue, 29 Mar 2022 17:46:22 GMT

Hi, everyone.

I'm finally able to come back with some news. We have a new firmware release that's starting to roll out to devices now. The update is aimed to provide a variety of improvements, including network reliability and consistency. There's nothing you will need to do in order to receive the update, it will download and install automatically. If you receive the update and don't notice any improvements, please let me know.

Thanks.

Re: Google WiFi (Gen 1) Throttling Speeds from 500/500 to 100/100 almost daily.

JGS — Wed, 30 Mar 2022 18:51:51 GMT

What version is the new firmware?