topic Re: Google Nest - unable to complete setup of access point in Nest Wifi

Google Nest - unable to complete setup of access point

PhenixS1970 — Sun, 18 Sep 2022 15:15:17 GMT

Hi,

Coming from a Google wifi setup I now made the switch to Nest.

Router & 3 Google wifi points are up and running.

However, I can’t complete the setup of the 1 Nest point I have.

Home app connects to it but the final stage of the setup gives a time out error.

Home app on iphone 11/ipad.

Thanks for help.

Re: Google Nest - unable to complete setup of access point

PhenixS1970 — Sun, 18 Sep 2022 15:58:53 GMT

Solved 🙂 by temp disabling ipv6 in the Home app.

Re: Google Nest - unable to complete setup of access point

JohnS2 — Mon, 19 Sep 2022 15:50:27 GMT

How do you disable ipv6 in the HomeApp

Re: Google Nest - unable to complete setup of access point

PhenixS1970 — Mon, 19 Sep 2022 16:08:26 GMT

On the app home screen, top right corner setting ‘cartwheel’, scroll down to ‘Advanced Networking’. There you’ll find the button (if you also have google wifi points these will go offline by deactivating ipv6 but once you installed Nest just flip it back on and all good).

Re: Google Nest - unable to complete setup of access point

Jhonleanmel — Wed, 21 Sep 2022 18:38:06 GMT

Hi everyone,

@PhenixS1970, I'm glad that you were able to complete the setup on your Google Nest Wifi, and thanks for sharing the step that fixed your issue.

@JohnS2, were you able to disable your IPv6 in the Home app?

Thanks,

Mel

Re: Google Nest - unable to complete setup of access point

Jhonleanmel — Sat, 24 Sep 2022 19:13:31 GMT

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: Google Nest - unable to complete setup of access point

Jhonleanmel — Sun, 25 Sep 2022 20:38:43 GMT

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Mel