topic Re: Slow (or no response) for Facebook on iPhone when under Google Wifi in Nest Wifi

Slow (or no response) for Facebook on iPhone when under Google Wifi

liutatman — Sat, 13 Aug 2022 19:52:31 GMT

Slow (or no response) for Facebook on iPhone when under Google Wifi

It happens occasionally when loading Facebook content (e.g. Photos, comments or videos etc.), But it is working fine when I use the Wifi provided by the ISP directly.

Below are the 2 scenarios

ISP router > LAN > Google Wifi WAN > Wfi > iPhone Facebook (Problem happened)
ISP router > Wifi by ISP router > iPhone Facebook (Working fine)

Quite sure the issue came from Google Wifi, same ISP, same iPhone, same App. It just happened when that via Google Wifi. My wife got the same problem with iPhone 13 with Facebook.

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

olavrb — Sat, 13 Aug 2022 20:40:41 GMT

Try to disable IPv6 in the Google Home app. Related thread from the other day:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Content-not-loading/m-p/212624

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

liutatman — Tue, 16 Aug 2022 07:39:07 GMT

Tried and tested for 2 days. Obviously better than before, still happen but very very rare

Thank you very much

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

EdwardT — Thu, 18 Aug 2022 01:28:57 GMT

Hi folks,

@olavrb, thanks for the help!

@liutatman, thanks for reaching out. I'm glad to hear that there are improvements after trying the steps. How's it going right now? Still need our help?

Thanks,

Edward

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

Jeff — Mon, 22 Aug 2022 21:29:26 GMT

Hi liutatman,

I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

liutatman — Mon, 22 Aug 2022 22:25:07 GMT

HI Jeff,

After about 1 week, I just found the problem was still persisted. In addition, I tried to set the ISP router to obtain IPv4 address only in order to align with Google WiFi but problem not got fixed.

Thank you very much.

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

Jeff — Tue, 23 Aug 2022 17:26:03 GMT

Hi liutatman,

I'm sorry you're still seeing issues, even after trying the IPv6 setting step. By any chance are you using custom DNS settings, or are you using the default DNS settings?

Thanks,

Jeff

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

liutatman — Wed, 24 Aug 2022 15:41:02 GMT

I am using custom DNS settings, primary 8.8.8.8 and secondary 8.8.4.4 accordingly.

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

Jeff — Wed, 24 Aug 2022 16:06:04 GMT

Ok, thanks for confirming that for me, liutatman. Those are the DNS settings I was going to suggest, so that's not our issue here either. I'll need to keep looking into this for you. For now, keep IPv6 disabled and using those custom DNS settings. I'll update when I can find more info.

Thanks,

Jeff

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

liutatman — Wed, 24 Aug 2022 16:10:30 GMT

Hi Jeff,
Many thanks for your help!

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

Princesss — Tue, 30 Aug 2022 02:01:03 GMT

Hi liutatman,

Chiming in-- have you seen any changes? Let us know if you notice anything and we'll get back to this thread as soon as we have news.

Best,

Princess

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

liutatman — Tue, 30 Aug 2022 10:23:50 GMT

Hi Princess,

just the same, no improvement yet. keep slow when using facebook via Google WiFi. but working fine when direct connect to the Internet

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

Jhonleanmel — Mon, 12 Sep 2022 21:59:10 GMT

Hi liutatman,

Thanks for these added details and I'm sorry for the delay.

Give these steps a try:

Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.

Let us know how it goes.

Cheers,

Mel

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

Jhonleanmel — Sat, 17 Sep 2022 19:30:48 GMT

Hi liutatman,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

Jhonleanmel — Sun, 18 Sep 2022 19:35:53 GMT

Hi liutatman,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

liutatman — Sun, 18 Sep 2022 20:25:45 GMT

Hi Mel,
I tried the method you provided but still not working.

Thank you very much

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

Jhonleanmel — Sun, 18 Sep 2022 21:15:34 GMT

Hi liutatman,

Thanks for getting back to us. Could you reinstall the Facebook app? Also make sure that your iPhone's software is updated.

Keep us posted.

Thanks,

Mel

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

Jhonleanmel — Wed, 21 Sep 2022 21:59:05 GMT

Hi liutatman,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

Jake — Fri, 23 Sep 2022 17:54:17 GMT

Hey liutatman,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Slow (or no response) for Facebook on iPhone when under Google Wifi

liutatman — Fri, 23 Sep 2022 20:19:01 GMT

hi Jake,

I tried to factory restore the Google Wifi, uninstall and reinstall the facebook app. setup the DNS with 8.8.8.8 and 8.8.4.4. Still not working.

You can just lock the thread but just let you know the issue is not solved ever.