topic Re: Can't provision thread border router in Nest Wifi

Can't provision thread border router

BrentonPoke — Thu, 05 May 2022 12:22:33 GMT

I've already tried following the absolutely inadequate setup. The thread provisioning app shows the Nest Hub, but demands a thread admin password that's not mentioned in that help article. It's also absurd that you have to factory reset the thing just to get the EUI in order to do any of this.

Re: Can't provision thread border router

Wayjax — Wed, 24 Aug 2022 20:30:23 GMT

Did you ever get Thread set up though the Nest Router? If so how did you go about doing it? I am OK with computers, but not that great when it comes to Networks, so figuring this out on my own had been a giant headache. I would love a walk though of what to do to set this up.

Re: Can't provision thread border router

Princesss — Thu, 08 Sep 2022 00:10:54 GMT

Hi everyone,

Thanks for visiting the Community.

Could you please tell us what devices are involved on this set up? We'd love to know more about this so we can assist you further.

Best,

Princess

Re: Can't provision thread border router

Muddi — Sun, 11 Sep 2022 04:32:01 GMT

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

Re: Can't provision thread border router

BrentonPoke — Sun, 11 Sep 2022 04:47:47 GMT

I still need help, I just thought this feature wasn't ready yet because it doesn't seem to have even a menu for doing this.

Re: Can't provision thread border router

BrentonPoke — Sun, 11 Sep 2022 04:48:25 GMT

No, I never did.

Re: Can't provision thread border router

Wayjax — Sun, 11 Sep 2022 05:03:48 GMT

I never did as well

Re: Can't provision thread border router

Muddi — Mon, 12 Sep 2022 04:27:46 GMT

Hey folks,

Thanks for coming back to us. A few questions: what is the make and model of your router? Which Nest Hub do you have (1st or 2nd gen)? What type of network do you have (private or public)? Have you tried setting up your Nest Hub to a different network like mobile hotspot?

Looking forward to your response.

Cheers,

Muddi

Re: Can't provision thread border router

Wayjax — Mon, 12 Sep 2022 04:39:46 GMT

I do not own a Nest Hub: NA

The Nest Router comes up as an available border Router. And I am on a Private Network.

I have not because I didn't have a Hub. but the router itself should work should it not?

Thank you for helping me with this,

Wayjax

Re: Can't provision thread border router

Muddi — Mon, 12 Sep 2022 23:55:56 GMT

Hey Wayjax,

Please visit this link to confirm that this is the Nest WiFi device that you are pertaining to.

Cheers,

Muddi

Re: Can't provision thread border router

Wayjax — Thu, 15 Sep 2022 17:16:14 GMT

Re: Can't provision thread border router

Spacefish — Mon, 19 Sep 2022 17:56:03 GMT

Same issue here with a Nest Hub 2nd Gen.
Can´t use it as a router as i don´t know the password of the commisoner.

Re: Can't provision thread border router

Muddi — Tue, 20 Sep 2022 08:00:43 GMT

Hey Wayjax,

Got it! I'll move this thread to the WiFi Community for better assistance.

@Spacefish: Please note that Nest Hub (2nd gen) doesn't have the capability to broadcast a network. You can use it to play music, control your smart home devices, and many more. Visit this link to explore all features.

Cheers,

Muddi

Re: Can't provision thread border router

BrentonPoke — Tue, 20 Sep 2022 08:06:34 GMT

We're trying to use it as a thread border router, not a wifi router. This has nothing to do with WiFi

Re: Can't provision thread border router

Spacefish — Tue, 20 Sep 2022 08:28:30 GMT

Not related to the question here at all.

Re: Can't provision thread border router

Spacefish — Tue, 20 Sep 2022 08:41:01 GMT

TBH I don't think we will get the password. It is probably random per "nest device" which acts as a thread border router.

I managed to get play services to talk to the commissioner running in my nest hub. You need the latest google home app and play services on your phone. Then you need to use an app, which request any matter functionality from play services. This will trigger an installation of the matter module in Play services (didn't know that play services can download modules on the fly before).

Once the matter module is installed, you will have "matter devices" in Settings -> Google -> Devices and Sharing

In that menu you have an "add matter device" button, which opens a QR-Code Scanner. Scan any 11 or 21 digit QR-Code and the play services will start to talk to the commissioner on your border router, and probably setup a thread network. The communication is encrypted though, so no sniffing the password.

I guess the PSK/password is random and somehow exchanged via the Google cloud between your play services and the border router.

No one said, that border router commissioning is cross platform / open. But that somehow makes sense, how do you stop someone with access to your local network from adding new devices without any auth otherwise.

Re: Can't provision thread border router

Jhonleanmel — Tue, 20 Sep 2022 18:32:33 GMT

Hey folks,

Thanks for posting and thanks for your patience.

We appreciate your interest however, we don't have any news to share about using the Google Nest Router as a thread border router. We're always looking for ways to improve and we'll take it as feedback.

I also suggest that you send feedback by following this link. Let me know if you have other questions or concerns, otherwise I’ll be locking this thread after 24 hours.

Best,

Mel

Re: Can't provision thread border router

Wayjax — Wed, 21 Sep 2022 08:52:50 GMT

But the router is said to be a thread boarder router and commisioning apps recognize it as one. What are the steps to making this happen or is this false advertising from Google?

Re: Can't provision thread border router

Jhonleanmel — Wed, 21 Sep 2022 17:50:47 GMT

Hi Wayjax,

Thanks for getting back to us.

Could you send the advertisement from us that shows it can be a thread border router?

Thanks,

Mel

Re: Can't provision thread border router

Jhonleanmel — Sat, 24 Sep 2022 19:37:12 GMT

Hi Wayjax,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,
Mel