topic Google Nest Wifi DNS issues in Nest Wifi

Google Nest Wifi DNS issues

SDEB — Thu, 29 Sep 2022 08:32:01 GMT

Hi All,

Does anyone experience also issues with the google NEST Wifi Set-Up.

I think by now the issues have started like a month or a couple of weeks ago. I believe they must have received some kind of update. Ever since the update it seems like not all websites are accessible anymore.

Some websites seems unreachable. Switch is giving connectivity issues when trying to check for updates.

Cloud gaming with the XBOX does not seem to work anymore.

even Imessage. when someone sends over a message via imessage, it works, when someone is sending a picture, it refuses to open.

Websites like help.sap.com seem to geve the following error: (via tablet: server not responding ) ( via laptop: DNS_PROBE_FINISHED_NXDOMAIN )

my set-up: i have a router of the internet provider. Next to this i have 4 nest wifi routers (3 of them acting as bridges, with the wired backbone)

How do i know that it is the nest Wifi causing this? because when i connect directly to the wifi of my internet provider, everything works seamless.

What did i try: change the DNS settings ( to internet provider, to fixed ones ) does not seem to help.
Rebooting both internet provider router and Google Nest Mesh (does not help)

Full factory reset and re-install of the google mesh ( does not seem to help either )

Made by google support on messenger mentions they need time, but it is over 2 weeks now, and it stays quite on their end.

Re: Google Nest Wifi DNS issues

engelens — Thu, 29 Sep 2022 11:33:53 GMT

I have exactly the same problem, started last week. Most of the web pages I use for work give me errors (could not connect), when I go though another wifi there is no problem loading them. Full factory reset did not help either.

Re: Google Nest Wifi DNS issues

olavrb — Fri, 30 Sep 2022 13:03:04 GMT

Is the ISP router in bridge mode, so you don't run double NAT?

Have you tried disabling IPv6 on Nest Wifi inside the Google Home app? It could make a difference, so worth trying.

Re: Google Nest Wifi DNS issues

SDEB — Fri, 30 Sep 2022 13:10:17 GMT

Thanks for the tips.

disabling ipv6 does not work. I tried this as well as the upnp.

as for the isp it is impossible to put their modem/router in bridge mode. So in my case indeed there is a double NAT. But this should not be a problem. At least is was not a problem before…

Re: Google Nest Wifi DNS issues

SDEB — Sun, 02 Oct 2022 07:30:40 GMT

Just tried the ipV6 disabling again. Under the term better try it out twice then be sorry, but it did not fix it 😕

Re: Google Nest Wifi DNS issues

Jhonleanmel — Tue, 04 Oct 2022 18:10:12 GMT

Hi everyone,

@olavrb, appreciate your helpful responses.

@SDEB, thanks for trying the suggested steps above.

A quick question: how many Google Nest Wifi devices do you have?

Best,

Mel

Re: Google Nest Wifi DNS issues

SDEB — Tue, 04 Oct 2022 18:35:22 GMT

I have 4 routers that. 3 of them are in bridge mode.

all of them are connected via cable.

I must say the moment I added 4 it als felt quite unstable. Lot of offline messages received for the separate units. But everything always worked.

Re: Google Nest Wifi DNS issues

olavrb — Tue, 04 Oct 2022 18:42:10 GMT

Do you have those three in actual bridge mode ( https://support.google.com/googlenest/answer/6240987?hl=en ) or do you mean wired backhaul ( https://support.google.com/googlenest/answer/7215624?hl=en )?

How did you wire them up, daisy chain (works but not recommended) or an unmanaged/ dumb switch? A managed/ smart switch is not recommended and can cause problems.

Re: Google Nest Wifi DNS issues

SDEB — Tue, 04 Oct 2022 19:00:46 GMT

The main router is connected from the Telenet ( router isp ) directly in the Wan port ( the one with the globe icon )

from the lab port it then connects to a switch: GS-108SV2-GB0101F ( zyxel )

from there multiple cables are going to 3 other nest WiFi routers. They are connected via the wan port only.

Re: Google Nest Wifi DNS issues

olavrb — Tue, 04 Oct 2022 20:07:10 GMT

Sounds like this switch has some features that might conflict with stuff that the main Nest Wifi puck does, like "port based qos" and flow control.

https://www.zyxel.com/global/en/products/switch/8-port-desktop-gigabit-ethernet-media-switch-gs-108s-v2/specifications

I'd try a plain, simple, unmanaged switch if I were you, like a Netgear GS108 or TP-Link SG108.

Re: Google Nest Wifi DNS issues

SDEB — Tue, 04 Oct 2022 20:15:45 GMT

Thanks for the info. However it worked before with the same set-up so something must have been changed on google side.

also when I did a reset I also tried out with only 2 units. Connected via WiFi, but the issue was already happening then. ( so even before there was a switch in place )

Re: Google Nest Wifi DNS issues

Jhonleanmel — Wed, 05 Oct 2022 17:35:19 GMT

Hey folks,

Thanks for the help, @olavrb.

@SDEB, could you try to connect a computer or laptop to the Ethernet cable from one of the access points. This is to check the connection from the switch directly.

Keep us posted.

Best,

Mel

Re: Google Nest Wifi DNS issues

SDEB — Wed, 05 Oct 2022 18:39:10 GMT

Hi Mel,

that will be a challenge. (MacBook Air. MacBook Pro only have usbc ports ) all other devices are tablets or phones. Let me think if I can figure something out. Keep you updated

Re: Google Nest Wifi DNS issues

SDEB — Wed, 05 Oct 2022 20:22:38 GMT

So I tried out something ☺️

I used the Xbox which has a lan connection. The help of Xbox x is also not working via google nest WiFi

so this is what I tried:

xbox - google nest WiFi : fail

xbox - Telenet (isp) WiFi : success

xbox - lan nest WiFi router ( bridge ) + switch : fail

xbox -lan nest WiFi router ( main router ) + switch : fail

Xbox - lan nest WiFi router ( main router ) + without switch : fail

Xbox - lan nest Telenet (isp) router + switch : succes

Xbox - lan nest Telenet (isp) router + without switch : succes

so all arrows again pointing at the nest WiFi set-up regardless of WiFi or lan connection. Regardless with or without switch in between.

Re: Google Nest Wifi DNS issues

Jhonleanmel — Wed, 05 Oct 2022 20:55:41 GMT

Hi SDEB,

Thanks for reaching out and I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

Re: Google Nest Wifi DNS issues

SDEB — Thu, 06 Oct 2022 04:57:05 GMT

Just did ☺️. The form is filled in and send over

Re: Google Nest Wifi DNS issues

JenniferV — Thu, 06 Oct 2022 22:26:12 GMT

Hi SDEB,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. You may continue the conversation there.

engelens, how's it going? Do you still need help?

Thanks for the help here, olavrb and Mel.

Regards,

Jennifer

Re: Google Nest Wifi DNS issues

SDEB — Fri, 07 Oct 2022 15:15:03 GMT

Hi Jenifer,

just a open question. Any chance that I could receive a test set-up of the new nest WiFi-pro to see if the issue is solved on this version? I could also share my experiences with it.

Re: Google Nest Wifi DNS issues

JenniferV — Fri, 07 Oct 2022 22:01:11 GMT

Hey there,

As this is a Community forum, I'm afraid we can't fulfill your request.

Thanks,

Jennifer

Re: Google Nest Wifi DNS issues

Jhonleanmel — Mon, 10 Oct 2022 22:43:39 GMT

Hey folks,

Thanks again for helping here, @JenniferV.
@SDEB, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Best,
Mel