topic Re: Google Wifi in Nest Wifi

Google Wifi

PeterDav — Fri, 22 Oct 2021 00:37:42 GMT

I installed the google mesh system in my house about two months ago. In the last week neither my wife or I can use the mesh system when connecting to ZOOM or MSteams video conferencing.

Our vidoe feed simply does not work.

So when we have to do a call we revert to our work phones personal hotspots on 4G and everything works.

This is extremely frustrating.

Any ideas?

Re: Google Wifi

Ashepherdson — Fri, 22 Oct 2021 01:29:57 GMT

I know it sounds basic and apologies if you already have, but have you power cycled the mesh network ?

Re: Google Wifi

PeterDav — Fri, 22 Oct 2021 01:32:11 GMT

Hi, no need for apologies but it’s the first thing I did.

Re: Google Wifi

Ashepherdson — Fri, 22 Oct 2021 01:37:32 GMT

Open the Google Home app .

Tap Wi-Fi Settings Advanced networking.

Tap DNS.

If it's set to your ISP's DNS, switch it to Google. If it's set to Google, change it to your ISP's DNS.

Tap Save .

Re: Google Wifi

PeterDav — Fri, 22 Oct 2021 02:13:38 GMT

Setting options I have are Auto, ISP and Custom. Tried swapping from Auto to ISP but no change.

Re: Google Wifi

Ashepherdson — Fri, 22 Oct 2021 02:16:34 GMT

Auto should be Google (would be 8.8.8.8 and 8.8.4.4 I believe). When you change it you would need to restart the network for it to take effect(I should have mentioned that my apologies)

Re: Google Wifi

PeterDav — Fri, 22 Oct 2021 03:08:13 GMT

I did restart and nothing has changed unfortuneately

Re: Google Wifi

Ashepherdson — Fri, 22 Oct 2021 03:14:35 GMT

Okay try this

Google Home > WiFi > Settings > Preferred Activities > Uncheck Video Conferencing
Google Home > WiFi > Settings > Restart Network

Re: Google Wifi

PeterDav — Fri, 22 Oct 2021 03:33:11 GMT

That seemed to at least show my video at the other end using MSteams but it was distorted.

Re: Google Wifi

Ashepherdson — Fri, 22 Oct 2021 03:36:28 GMT

Okay so that's good we're getting somewhere. You now run both a mesh test and a speed test and tell me the results? You might also consider disabling IPv6 if you haven't done so already.

Re: Google Wifi

PeterDav — Fri, 22 Oct 2021 03:42:35 GMT

The IPv6 was already disabled.

For the internet speed we had 53 Mbps download and 20 Mbps upload

The google mesh test came back Great Connection

Re: Google Wifi

Ashepherdson — Fri, 22 Oct 2021 03:43:38 GMT

Do those speeds match up with what your Internet connection is supposed to be ?

Re: Google Wifi

PeterDav — Fri, 22 Oct 2021 03:45:02 GMT

they do

Re: Google Wifi

Ashepherdson — Fri, 22 Oct 2021 03:46:18 GMT

Hmm..okay can you disable cloud services under privacy settings?

Re: Google Wifi

PeterDav — Fri, 22 Oct 2021 03:54:35 GMT

Unfortuneately that had no effect

Re: Google Wifi

Ashepherdson — Fri, 22 Oct 2021 03:59:31 GMT

Okay I have to ask you to take the next leap with me ..a factory reset of the nest wifi system. A few months back I had similar issues , and it took a full factory reset ,but it worked and my system started working perfectly again.

Re: Google Wifi

PeterDav — Sun, 24 Oct 2021 22:25:39 GMT

Hi, I did a complete factory reset but still does not work.

Re: Google Wifi

Ashepherdson — Mon, 25 Oct 2021 00:41:50 GMT

I'm escalating this so a Google member can take a look for you, as we have exhausted the troubleshooting options here

Re: Google Wifi

Ashepherdson — Mon, 25 Oct 2021 00:50:17 GMT

Actually one more ask, can you try running zoom on a mobile device such as your phone while on your wifi, just to be extra sure it's not a Windows issue? I know you said you use hotspots, but sometimes specific internet connections have firewalls that others don't.. it's rare but that will exhaust options.

Re: Google Wifi

PeterDav — Mon, 25 Oct 2021 02:37:22 GMT

If I use my IPAD i have no issues and video is clear