topic Help with Google Mesh and Sonic BGW320 in Nest Wifi

Help with Google Mesh and Sonic BGW320

MichaelB2 — Sat, 01 Oct 2022 01:36:57 GMT

Hi there. I just switched from Comcast to Sonic Fiber (1GB).

When I connect my MacBook via WiFi to the Sonic BGW320, I get ~450 Mbps download speed, and ~450 Mbps upload speed.

When I connect my MacBook via WifI to my Google WiFi unit (model H2D), which is plugged into LAN port 1 of the BGW320, which supports up to 5G full duplex (and is set to "Auto"), I get ~260 Mbps download speed, and only ~9 Mbps upload speeds.

Anyone know how to remedy this? I have 1 of the Google H2D (AC2200) units, and 3 of the AC-1304 units connected to it, so I'd like to leverage them if possible.

Note that at one point I disabled the WiFi on the BGW320 to see if it was interfering, but it didn't seem to make any difference.

Thanks!

Mike

Re: Help with Google Mesh and Sonic BGW320

Jhonleanmel — Tue, 04 Oct 2022 18:21:21 GMT

Hi MichaelB2,

Thanks for posting — let's see what's going on.

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

Re: Help with Google Mesh and Sonic BGW320

Azarco — Fri, 07 Oct 2022 20:26:52 GMT

Hey there,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread, and the Community will be happy to lend a hand.

Regards,

Alex

Re: Help with Google Mesh and Sonic BGW320

Jhonleanmel — Sat, 08 Oct 2022 22:03:29 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel