topic Re: Google Wifi in Nest Wifi

Google Wifi

akumar — Sat, 20 Aug 2022 20:30:55 GMT

I just got the Google Wifi routers (1 hub and 2 satellite routers). I went thru the installation process. I am able to connect to the Hub router. However, the Hub router along with the 2 Satellite routers show offline on the Google Home app. I can see the Hub router on my devices wifi setting but not the satellite routers.

Any help/advice will be appreciated.

Re: Google Wifi

ponyboy3 — Sat, 20 Aug 2022 22:14:54 GMT

just follow the instructions to reset and repair

Re: Google Wifi

Annie163 — Mon, 22 Aug 2022 07:57:03 GMT

I’m having the same issue. I have restarted the networks. Paired and repaired all devices and still the main router is showing offline.

I can’t even connect my door bell now. Please someone help. I’ve tried the call button but it says ball during business hours. I’m in Australia and at 3.30pm no one is available to chat to.

Re: Google Wifi

EdwardT — Wed, 24 Aug 2022 23:12:32 GMT

Hi folks,

@ponyboy3, thanks for the help!

@akumar and Annie163, thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Wifi points. I'd love to know more about this and I have a few questions:

What's the light status of your Google Wifi points?
Did you get any messages during the setup?

To isolate the issue, please try resetting the points and try setting them up again. You can click on this link to learn more about this.

Thanks,

Edward

Re: Google Wifi

Annie163 — Thu, 25 Aug 2022 13:18:44 GMT

Everything you have mentioned I have done. , factory reset several times. With no luck. The main router is showing offline each and every time. Yet mesh points are connected and online. Internet fires stop out every now and then.

Re: Google Wifi

EdwardT — Fri, 26 Aug 2022 03:00:03 GMT

Hi Annie163,

Thanks for the response. When you say that the main router is showing offline, is it just on the app or does the light status indicate that it's offline? Also to isolate the issue, could you try changing the DNS: Here's how:

Open the Google Home app.
Tap Wi-Fi > Settings > Advanced Networking.
Tap DNS.
Select Custom, then enter 8.8.8.8 and 8.8.4.4.
Tap Save.

Thanks,

Edward

Re: Google Wifi

Annie163 — Fri, 26 Aug 2022 06:20:14 GMT

Now everything is showing offline in the app.
This is now becoming so annoying.

Re: Google Wifi

EdwardT — Sat, 27 Aug 2022 02:58:47 GMT

Hi Annie163,

Thanks for the response. Does the status light of your Google Wifi devices change when it goes offline? Could you try doing a 2 minute power cycle on all of your Google Wifi devices?

Thanks,

Edward

Re: Google Wifi

Annie163 — Sat, 27 Aug 2022 04:00:49 GMT

I have done this several times. I’ve restarted, factory restart, connected all wi do and mesh pints over 5 times now and still no luck.

Re: Google Wifi

Annie163 — Tue, 30 Aug 2022 05:48:49 GMT

I’ve done this several times. I’ve restarted. Done a factory reset, reconfigured all points and devices and no luck.

Re: Google Wifi

EdwardT — Thu, 01 Sep 2022 00:09:35 GMT

Hi Annie163,

Thanks for the update. Just to clarify, could you still connect your devices to your Google Wifi even if they're showing offline in the app? Also, are you using a modem / router combo?

Thanks,

Edward

Re: Google Wifi

Annie163 — Thu, 01 Sep 2022 01:07:33 GMT

Yes, that is correct. I can still connect. But it’s very slow. Slower than it ever has been.

Not all devices connect anymore at all times.

I am using a Telstra nbn router. Then the google mesh wifi connects to that to strengthen connection through the home.

Re: Google Wifi

EdwardT — Fri, 02 Sep 2022 05:52:22 GMT

Hi Annie163,

Thanks for the response. Is your Telstra router also broadcasting a Wifi signal? If so, I would suggest reaching out to your ISP to enable bridge mode as in some cases, upstream routers can cause multiple issues that can result in slow speed, such as redirecting DNS, firewall blocking ports, improper port forwarding, double NAT, and preventing communication to Google servers.

Thanks,

Edward

Re: Google Wifi

EdwardT — Mon, 05 Sep 2022 23:55:27 GMT

Hi Annie163,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Google Wifi

EdwardT — Wed, 07 Sep 2022 00:07:49 GMT

Hi Annie163,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Google Wifi

Annie163 — Wed, 07 Sep 2022 07:21:44 GMT

I’m still awaiting a reply to the above. Hopefully in the next day or so I will have someone call me back. I will let you know.

Re: Google Wifi

EdwardT — Thu, 08 Sep 2022 01:59:12 GMT

Hi Annie163,

Thanks for the update. Let us know once you get the chance to reach out to your ISP to enable the bridge mode on your router.

Thanks,

Edward

Re: Google Wifi

Jeff — Mon, 12 Sep 2022 22:00:45 GMT

Hey Annie163,

I just wanted to check in as well and see if you had any luck with your ISP. Has anything changed on your end?

Thanks,

Jeff

Re: Google Wifi

Annie163 — Tue, 13 Sep 2022 02:33:50 GMT

I’m awaiting a new modem being sent out and will see if that is the issue

Re: Google Wifi

Jeff — Wed, 14 Sep 2022 22:30:30 GMT

Thanks for letting me know, Annie163. We'll keep this open so that you can get the modem installed and try things out. Just let us know when you get a chance and we can pick things up then.

Thanks,

Jeff