topic Re: Unable to set Nest Wifi AP setupcode in Google Home in Nest Wifi

Unable to set Nest Wifi AP setupcode in Google Home

Pifgold — Mon, 03 Oct 2022 20:16:22 GMT

I have a Nest Wifi Access Point for which I do not have the QR code anymore. I do see the "setup code" written on the back of the Nest Wifi AP, but using Google home, it is ont possible to write some characters in the code (like numbers or 'a' 'e' or other letters...)

How can I setup the Nest Wifi without Qrcode and without possibility to write the setupcode in Google Home ? Can I regenerate a QRCode for the device, knowing the setupcode for example ?

Thanks

Re: Unable to set Nest Wifi AP setupcode in Google Home

olavrb — Tue, 04 Oct 2022 06:17:25 GMT

Sounds like a Google Home + keyboard setting issue.

Try to write the setup code in a note taking app, copy it, paste?

Here is the general doc:

https://support.google.com/googlenest/answer/9012064?hl=en

Re: Unable to set Nest Wifi AP setupcode in Google Home

Pifgold — Thu, 06 Oct 2022 15:30:23 GMT

Thanks you for the suggestion Olavrb, but if did not solved my issue (i tried to copy/paste, but the paste was just ignored on Google home...). However I found a way to manage this (i used another device ans installed Google Home on it) there was no more issue...

Solved for me, but sounds like a bug somewhere anyway 😅

Re: Unable to set Nest Wifi AP setupcode in Google Home

olavrb — Thu, 06 Oct 2022 15:34:17 GMT

Hmm, strange. Good you got it solved. 🙂

Let's hope Google has been informed of this bug. I'll escalate this thread just in case.

What Google Home app version did you use originally?

Re: Unable to set Nest Wifi AP setupcode in Google Home

Jeff — Thu, 06 Oct 2022 16:54:14 GMT

Hi Pifgold,

I'm happy to hear you got this sorted out. It's always great to get things back to full working order. Before I mark this as resolved for you, I wanted to check and see if there might be anything else that you needed. If there's more we can do, just let me know.

Thanks,

Jeff

Re: Unable to set Nest Wifi AP setupcode in Google Home

Jhonleanmel — Sun, 09 Oct 2022 17:16:48 GMT

Hi everyone,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel

Re: Unable to set Nest Wifi AP setupcode in Google Home

olavrb — Sun, 09 Oct 2022 18:22:56 GMT

Is the app bug confirmed/ reproduced and fixed?

Re: Unable to set Nest Wifi AP setupcode in Google Home

Pifgold — Sun, 09 Oct 2022 18:35:28 GMT

Hello Olavrb,
I was using the Google Home app version 2.58.1.7 (sounds like it was up to date.. weird that it worked quite differently on the phone vs tablet).

Re: Unable to set Nest Wifi AP setupcode in Google Home

Pifgold — Sun, 09 Oct 2022 18:39:29 GMT

Just to complete with an additionnal detail : it sounds possible that the Nest Wifi Routeur I got was designed for another continent (second hand with Amazon, I had no information on this). Maybe this can be related to the trouble I had with the Google Home app.

Re: Unable to set Nest Wifi AP setupcode in Google Home

olavrb — Sun, 09 Oct 2022 18:44:24 GMT

Mixing countries/ regions won't work, so that might be an issue.

What does the box it came in say? Eventually you could power it on, only connect your PC to it's LAN port. Wait for it to give the PC an IP, then go to:

http://192.168.86.1/api/v1/status

It will list country code.

Re: Unable to set Nest Wifi AP setupcode in Google Home

Jhonleanmel — Sun, 09 Oct 2022 19:23:56 GMT

Hey folks,

Thanks for the help here, @olavrb.

@Pifgold, hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Re: Unable to set Nest Wifi AP setupcode in Google Home

Jhonleanmel — Wed, 12 Oct 2022 19:26:33 GMT

Hey everyone,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

Re: Unable to set Nest Wifi AP setupcode in Google Home

Pifgold — Thu, 13 Oct 2022 09:47:54 GMT

Hey everyone,
Thanks for the following and support.
@olavrb : I checked the url, but this confuses me a lot more now, because because the country code is actually "fr" (I am french, so it sounds good...). But I do not understand why there is the Google Home App bug, and more important, why it fails to add any other nest wifi access point... 🤔

Maybe there is a way to check the compatibility between the Nest Router and the Nest Access Point ? I can send you results of status urls for example ?
Best regards,
Fred

Re: Unable to set Nest Wifi AP setupcode in Google Home

olavrb — Thu, 13 Oct 2022 18:05:05 GMT

I don't understand what you ask for.

---

I thought this was solved, ref. your reply here:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Unable-to-set-Nest-Wifi-AP-setupcode-in-Google-Home/m-p/253404/highlight/true#M27788

"But I do not understand why there is the Google Home App bug"

Because you couldn't write letters into it, just numbers.
Which I asked Google reps to confirm in this reply: https://www.googlenestcommunity.com/t5/Nest-Wifi/Unable-to-set-Nest-Wifi-AP-setupcode-in-Google-Home/m-p/255648/highlight/true#M28071

About compaitiblity: All Google Wifi and Nest Wifi pucks can be mixed, see:

https://support.google.com/googlenest/answer/9548099?hl=en

But pucks made for different regions cannot be mixed, or your milage may vary, see:

https://support.google.com/googlenest/answer/9548301?hl=en
"Note: It's strongly recommended to purchase Nest Wifi from the country where you'll be using it. Since wireless regulations vary by country, you may experience compatibility issues if you move your Wifi device(s) to a different country and Google will be unable to offer support. If you're setting up a mesh network, it's recommended to purchase all of your Wifi points in the same country."

---

What's left solving in this case?

Re: Unable to set Nest Wifi AP setupcode in Google Home

Jhonleanmel — Sat, 15 Oct 2022 18:14:22 GMT

Hey folks,

Thanks again for helping here, @olavrb.
@Pifgold, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Best,
Mel

Re: Unable to set Nest Wifi AP setupcode in Google Home

Jhonleanmel — Tue, 18 Oct 2022 18:17:06 GMT

Hey everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: Unable to set Nest Wifi AP setupcode in Google Home

Dan_A — Wed, 19 Oct 2022 21:09:45 GMT

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics regarding your Google Nest speakers, feel free to start a new thread.

Thanks,

Dan