topic Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is in Nest Wifi

Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh issues

abellaj — Fri, 20 Aug 2021 20:50:26 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Jay Wohlken

I have 400 mbps internet. My phone is showing 190 on a speed test app I installed. If I change to my modem’s wifi I stead of Google Wifi I get over 400.

This is not correct behavior. I looked in the Google Home app and ran a mesh test with no issue. I see the Google wifi is receiving 445 mbps download.

The whole reason I bought Google wifi was to improve speed and reliability. Why on earth is it slowing me down? Can I correct this or get a refund?

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

abellaj — Fri, 20 Aug 2021 20:52:49 GMT

Hey there Jay Wohlken,

I'm so sorry for the late response, but I wanted to hop in here to help. I understand how frustrating it might be to not be getting the speeds that you're hoping for, but I'm happy to look into this.

I appreciate you doing a network/speed test and trying to figure out what the issue might be on your own. What does your network structure looks like? (e.g. Modem --> Switch --> other devices connected including the Google Nest Wifi router --> etc.)

Also, check your device placements & a possible Wi-Fi interference - Finding a good place for your Wifi devices can be a little challenging as wireless connections are very sensitive, anything that interferes to it or may cause congestion would really affect its performance. If you have 1 Google Nest Wifi router then your network is expected to get up to 2,200 sq ft Wifi coverage. However, there's a possibility that it might also interfering with the signals and traffic from other Wi-Fi networks which resulting for the area to be congested, especially if it’s sharing the same channel with the other wireless networks. Also, you may want to check if there are other wireless devices near your Google Nest Wifi router such as Microwave, Cordless Phone, Wireless speakers, Bluetooth devices etc. as they can cause a frequency interference. Try moving those type of devices away from your router, if possible.

I was also able to find this article that may help you as well.

Troubleshoot slow Wi-Fi

Please let me know if you have any further questions or concerns.

Best regards,

Garrett DS

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

MK3 — Tue, 31 Aug 2021 22:35:42 GMT

Same issue here but getting 800 into the router and 450 about in same room as the router. Not what I was expecting. Called Google Nest Wif-fi support and they changed my DNS to the Google 8.8.8.8 and 8.8.4.4 but this hasn't helped. Adding insult to injury, devices connecting to the mesh don't always pick the nearest router/point. Finally, devices seem to drop the connection randomly and often don't reconnect. I have a Xfinity XB7 router (that will not go into bridge config without killing the internet altogether) so perhaps there is a double NAT issues but not sure how that would impact all the issues I seem to have. About ready to send the whole thing back. Anyone have any ideas as Google Support as coming up empty?

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

Jeff — Wed, 15 Sep 2021 21:41:11 GMT

Hi, Jay and Mk3.

Sorry for the delayed response on this one, but this is actually a known issue that we're working on internally right now. We're hoping to have a fix soon. I imagine this has been confusing and frustrating for you to deal with. Thanks for sharing your experiences. I am passing it along to our internal teams and they are using each report to help diagnose and fix the issue.

I'll update the thread as I have more information.

Thanks.

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

Randy1 — Mon, 27 Sep 2021 13:10:27 GMT

Hi,

What is the timeframe for the expected resolution of this issue. I just purchased the google nest wifi and connected it to my Calix 844G modem / router. the wireless part of the 844g is turned off, but the speed from my nest is about 100 Mbps download instead of the 200 Mbps that I get from just the 844G.

Thanks

Randy

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

Choct62 — Sun, 07 Nov 2021 22:07:07 GMT

What is the timeframe for this fixing this issue? I’m to the point of replacing this equipment for something that will actually deliver the speeds I pay for.

I’ve had my internet provider here twice to validate my speeds coming in are inline with my plan( 1GB/s) and using wired connections from my providers router produces similar speeds. Running through the Google Nest Mesh I max out at 80 MB/s on most days.

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

Jeff — Fri, 12 Nov 2021 20:50:55 GMT

Hey, Choct62.

This is still something we're investigating, and I realize the wait is frustrating. As soon as I know more, I'll update the thread, but as of now I don't have any estimates for a fix.

Thanks.

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

tibblet — Thu, 25 Nov 2021 23:03:09 GMT

I have the same issue in Canada. I just changed ISP from Carry Telcom using Rogers cable line to Virgin Mobile using Bell Fibr line thinking that was the issue. My Google speed test shows 100mb down speed and I get that on the isp router’s Wi-Fi but I only get 60 mb on Google’s Wi-Fi in the same room.

Any timeline for a fix as I bought new internet thinking that was the cause of the issue. Any workarounds, is it trying worth factory reset?

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

Jbro37 — Mon, 06 Dec 2021 23:05:22 GMT

Dealing with a similar issue here. Google Home Speedtest showing consistently 840-860Mbps down (from Xfinity xfi modem in bridge mode to the Google Mesh.) When less than 2 feet away from the same Google Mesh (that is connected via ether to the xfi), best I can get over wifi is 36Mbps. It's painfully lossy to sub 12Mbps in an adjacent room where there is actually another mesh puck.

This is really poor QoS. I love the Home app / utilities but I should be able to get better bandwidth than this.

thanks,

Jeff

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

Jeff — Fri, 07 Jan 2022 20:53:13 GMT

Hey, everyone.

I know it's been a while since we've had any updates in here, but I wanted to check in real fast. I still haven't heard of a fix for this, but it is still being looked at internally. I hope to have more to share soon. In the meantime, if any of you see any improvement or changes in your situation, please feel free to share here.

Thanks.

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

PYandre — Tue, 18 Jan 2022 20:41:34 GMT

I'm in Mexico and paying for and recieving 200 Mbps from Telmex, but only getting 50 Mbps from my Google Nest. I read above that this is a known issue and 'Google is working on it'. Any news on a fix? it is now January, 2022, and I have not seen any news of a fix.

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

3rd_base — Wed, 19 Jan 2022 05:14:21 GMT

Similar issue for me. Google wifi tests all devices and they have excellent connections, but when don't a speed test from one of the connected devices shows a horribly slow connection. But when checked from the main Google wifi point, the speed is great. Please address!!!

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

3rd_base — Wed, 19 Jan 2022 18:24:39 GMT

Maybe I'm thinking in too simplistic of terms, but is there any way for some of us to revert to a firmware that predates the issue? I'd be happy to roll back to something in Q2 2021.

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

Jeff — Wed, 19 Jan 2022 23:02:17 GMT

Hey, everyone.

We have a lot of new reports that I'm noticing and I'm still keeping an eye on things. Unfortunately I still don't have news of when a fix might be ready, but I'm hoping to hear something sooner than later. I know this is frustrating for all of you. I'll share when I know more.

Thanks.

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

Jeff — Tue, 22 Feb 2022 17:54:33 GMT

Hey, everyone.
Just as an update, we're still looking into this issue and as of yet we don't have a solution. I just wanted to touch base so you would know that you haven't been forgotten. In the meantime if anything else changes about your situation, please feel free to update us in the thread.
Thanks!

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

Jeff — Thu, 17 Mar 2022 18:29:56 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

Choct62 — Thu, 17 Mar 2022 18:36:18 GMT

Jeff,

If anything it’s worse. Feel free to close the thread without resolution, I’m going to purchase something that will actually work as advertised.

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

Jeff — Thu, 17 Mar 2022 20:09:44 GMT

Hey, Choct62.

I'm sorry to hear it's not any better for you. I would be happy to keep the thread open if you would like to try and pick troubleshooting up some more. Let me know if you want to take another look at things.

Thanks.

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

Jbro37 — Thu, 17 Mar 2022 22:29:55 GMT

Hi Jeff- Thanks for checking in. Apologies if I missed it but... I don't see that there has been ANY troubleshooting on this issue other than acknowledgement that there is a technical issue that needs to be resolved. As you posted on 1/19 (see above):
"We have a lot of new reports that I'm noticing and I'm still keeping an eye on things. Unfortunately I still don't have news of when a fix might be ready, but I'm hoping to hear something sooner than later. I know this is frustrating for all of you. I'll share when I know more."

So, if this hasn't been fixed, why are you closing the issue? A bunch of us spent a premium on Google Mesh devices based on the expectation that they would perform but multiple folks on this thread (and in other, non-google support forums) have express this significant degradation in wifi performance when a device is literally INCHES from the router.

What has to happen to get a major issue like this resolved?

thanks,

Jeff

Re: Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh is

MK3 — Fri, 18 Mar 2022 14:16:36 GMT

I’ve come to believe that the issue is an inherent design flaw for which there is no solution with the current hardware which is why no solution has emerged. Hopefully when a new iteration of the product is released, Google will make an offer to those of us who bought the equipment that doesn’t meet the advertised speeds a free upgrade.