topic Re: Wifi mesh 1/10th speed of router in Nest Wifi

Wifi mesh 1/10th speed of router

Markiteight — Thu, 22 Sep 2022 13:37:40 GMT

I have a Model: H2D  3 point mesh wifi running Software version: 14150.43.81 behind an NBN router (Australia).

The speed directly out of router when connected via Ethernet cable is ~300MB/s, when mesh is connected speed over wifi on various devices is ~30MB/s.

If however I select an individual device on Google Home & ‘Prioritize’ this device I get a fast connection (~300MB/s). This is not ideal or practical.

Is there a way to utilise the full bandwidth ~300MB/s across the wifi mesh?

Re: Wifi mesh 1/10th speed of router

Benni — Sat, 24 Sep 2022 08:47:48 GMT

https://www.googlenestcommunity.com/t5/Nest-Wifi/bd-p/Nest-Wifi?emcs_t=S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEw4RkkyNjg4MkJSTFpOfDI0NTAzM3xTVUJTQ1JJUFRJT05TfGhL

Horrible issue with google.

890mb with Aussie bb direct to wifi and 230 with google, ethernet to google gives 630. Wifi 1 ft away is 230. Terrible hardware or config.

Re: Wifi mesh 1/10th speed of router

Jhonleanmel — Sat, 24 Sep 2022 18:22:06 GMT

Hey there,

Thanks for posting — let's see what's going on.

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

Re: Wifi mesh 1/10th speed of router

Markiteight — Sun, 25 Sep 2022 11:18:04 GMT

Hi Jhonleael,

Thanks for your suggestions. I have tried your above suggestions with Google support. My ISP has stated that slow speeds are a known issue with Google mesh wifi & has suggested I buy an alternative wifi router.
Do you know why when I select ‘prioritise’ I get the expected speed?

Re: Wifi mesh 1/10th speed of router

Benni — Sun, 25 Sep 2022 12:23:39 GMT

i have already done all the obvious.

Well documented in the forum's and the hardware is sjite.

A workaround is prioritise device but that only gives 350-400. What a out the other 400?

If I use another wifi or go direct to modem I get 890.

The moment I use Google it drops and wifi is now 200-250.

How does a device cause so much drop?

Re: Wifi mesh 1/10th speed of router

Benni — Sun, 25 Sep 2022 12:24:09 GMT

I want a warranty refund what do I do

Re: Wifi mesh 1/10th speed of router

Jhonleanmel — Sun, 25 Sep 2022 19:41:43 GMT

Hey folks,

@Markiteight, thanks for getting back to us. You can check this guide for more details: Set a priority device

@Benni, I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

Re: Wifi mesh 1/10th speed of router

Markiteight — Mon, 26 Sep 2022 00:30:28 GMT

Thanks @Jhonleanmel this is what I expected device priority to do. However I want to utilise the speed I have paid for until ‘normal’ conditions without having to manually turn on device priority every time - eg to watch a 4K video stream.
I am requesting a warranty refund also.

Re: Wifi mesh 1/10th speed of router

Jhonleanmel — Mon, 26 Sep 2022 19:26:49 GMT

Hi Markiteight,

Thanks for getting back to us and I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Best,
Mel

Re: Wifi mesh 1/10th speed of router

Princesss — Thu, 29 Sep 2022 20:03:56 GMT

Hi Markiteight,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess

Re: Wifi mesh 1/10th speed of router

Benni — Thu, 29 Sep 2022 21:52:32 GMT

I filled it out too. When will this be fixed?

Re: Wifi mesh 1/10th speed of router

Jeff — Fri, 30 Sep 2022 20:05:53 GMT

Hey Benni,

Now that you filled it out, support will be in contact with you. They'll take over the troubleshooting process, so keep an eye on your email for their response.

Thanks,

Jeff

Re: Wifi mesh 1/10th speed of router

Jeff — Tue, 04 Oct 2022 16:10:36 GMT

Hi Benni,

I just wanted to check in to see if you got in contact with support and to see if they were helping you out at this point.

Thanks,

Jeff

Re: Wifi mesh 1/10th speed of router

Benni — Wed, 05 Oct 2022 02:42:28 GMT

I did and Ive had no response.

My speed is slow using google, direct to modem and any other router I get 890, google I get 200-300. Your software throttles the connection for some reason I'm assuming it can't handle lots of connections so it does some crap to slow all services down.

Google test via home app is 860 so clearly something funny is happening. Priority device doesn't help.

Explain a fix or warranty refund

Re: Wifi mesh 1/10th speed of router

Jhonleanmel — Wed, 05 Oct 2022 18:31:43 GMT

Hi Benni,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form again and let us know once you're done?

Thanks,
Mel

Re: Wifi mesh 1/10th speed of router

Benni — Thu, 06 Oct 2022 10:37:27 GMT

I have filled.it out and had no feedback or reply to my original form. Look just give me a warranty refund your software is the problem.

Re: Wifi mesh 1/10th speed of router

EmersonB — Fri, 07 Oct 2022 17:01:44 GMT

Hi Benni,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Regards,
Emerson

Re: Wifi mesh 1/10th speed of router

Benni — Fri, 07 Oct 2022 22:15:07 GMT

It's been weeks with no email, all good I'm speaking to ACCC and will never buy google again

Re: Wifi mesh 1/10th speed of router

EmersonB — Thu, 13 Oct 2022 18:26:10 GMT

Hello Benni,

Thanks for getting back to us and apologies for the late reply. Well check this with our team and we'll get back to you.

Thanks,
Emerson

Re: Wifi mesh 1/10th speed of router

Markiteight — Thu, 13 Oct 2022 21:40:12 GMT

I have filled out the form more than 2 weeks ago but I haven’t received a reply?

Please advise next steps