topic Re: Devices showing wrong connection properties in Google Home App in Nest Wifi

Devices showing wrong connection properties in Google Home App

sredmyer — Tue, 28 Dec 2021 21:25:44 GMT

Setup:

1 Google nest router with 4 wireless add-on points and 1 wired router acting as a point. The first router is wired to the ISP modem/Router. The modem/router has all router functionality disabled and is acting as a modem only. The second router is hard wired from the LAN port on the main router to the WAN port on the secondary router. The primary router is named “Lake House Router” and the secondary is named “Carriage House Router”. The secondary router (acting as a wired point) is placed in my detached garage (about 250 feet away from the house) which has an apartment over it. The renters in the apartment use my WIFI by connecting to the secondary router. I have a main network (named “Redmyer”) and a guest network (named “Haven Way”). The tenants in the apartment above the garage have all of their devices connected wirelessly to the “Guest” network.

The Issue:

All of the tenants’ devices show up in the Google Home App as being connected to the primary router (“Lake House Router”) via wire and being part of the primary network (“Redmyer”). They cannot be connected via wire as there is no ethernet cabling for them to connect to. Further, I am certain they are connected to the guest network as that is the only network they have the passcode to.

Further testing has shown that any device which connects to the guest (“Haven Way”) network via wireless connection to the secondary router, is shown in the Google Home app as being connected to the primary router (“Lake House Router”) via wire and being part of the primary network (“Redmyer”). Any devices connected to the guest network via the primary mesh (within the house and out of the range of the secondary router) shows properly in the Google Home app as being connected to some point (or the router) within the home and part of the guest network.

Likely Problem:

So, the secondary router (“Carriage House Router”) is connected via wire to the main router (“Lake House Router”) and is part of the primary (“Redmyer”) network. Since all devices connected to that secondary router also report as being on the primary (“Redmyer”) network and connected to the main router (“Lake House Router”) via wire, it seems clear that the secondary router is reporting its own connection properties to the app rather than the connection properties of its clients.

Has anyone else experienced this issue and found a solution?

Re: Devices showing wrong connection properties in Google Home App

Anonymous — Sat, 01 Jan 2022 10:10:31 GMT

Known issue going way back.

So you've done nothing wrong.

One more way to verify what network devices are connected to, is to see what IP address they get. Primary network by default gets a 192.168.86.X address, while guest network gets 192.168.87.X.

Cabled devices will always be on primary network, no way to get them on guest network.

One more thing to notice: Unlike other vendors/ solutions, devices on guest network on Nest Wifi will see each other. So no "AP isolation".

Re: Devices showing wrong connection properties in Google Home App

sredmyer — Tue, 28 Dec 2021 23:22:45 GMT

When you say "devices on guest network on Nest Wifi will see each other. So no "AP isolation"" his means that devices on the guest network can see each other...not that they can also see devices on the primary network correct?

Re: Devices showing wrong connection properties in Google Home App

Anonymous — Tue, 28 Dec 2021 23:25:30 GMT

Correct. Unless you configure that specific device(s) should be accessible from the guest network, which is also possible.

Re: Devices showing wrong connection properties in Google Home App

sredmyer — Wed, 29 Dec 2021 17:02:26 GMT

I have read the other threads and see that the problem is very likely just as I explained it in my original post. This seems like a fairly straight forward problem (easy to duplicate) and as a retired software engineer, I cannot imagine the fix for this would be very difficult to implement. I can't imagine why Google hasn't fixed it yet.

Re: Devices showing wrong connection properties in Google Home App

Jeff — Tue, 04 Jan 2022 22:05:53 GMT

Hey, sredmyer.

This is a bit of a known issue that has been something that our internal teams are aware of. It's a little confusing, and I'm sorry for any frustration you're feeling as a result. I don't know any sort of timeline for a fix on this, but it's something I can bring up with those teams to see where things are at. If I find anything out soon, I'll update the thread.

Thanks.

Re: Devices showing wrong connection properties in Google Home App

Jeff — Wed, 16 Mar 2022 21:18:38 GMT

Hey, everyone.
Just as an update, we're still looking into this issue and as of yet we don't have a solution. I just wanted to touch base so you would know that you haven't been forgotten. In the meantime if anything else changes about your situation, please feel free to update us in the thread.
Thanks!

Re: Devices showing wrong connection properties in Google Home App

Jeff — Tue, 29 Mar 2022 21:38:06 GMT

Hey, sredmyer.
I wanted to check in again and see if you were still seeing this issue or to find out if you have found a fix. If you're still needing help here, please let me know.

Thanks.

Re: Devices showing wrong connection properties in Google Home App

sredmyer — Wed, 30 Mar 2022 00:31:09 GMT

Hey Jeff,

Yes the issue remains with no change. Devices connected to the secondary router via WIFI and joined to the guest network, still show, in the Google Home App, as being hard wire connected to the primary router and joined to the main network.

I would be more than happy to chat with an engineer there to explain the situation and exactly how to recreate it.

Thanks

Re: Devices showing wrong connection properties in Google Home App

Jeff — Fri, 08 Apr 2022 16:45:04 GMT

Hey, sredmyer.
As an update for you, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in how devices are displaying in the app, please let me know and we can keep looking into things.
Thanks.

Re: Devices showing wrong connection properties in Google Home App

Jeff — Thu, 14 Apr 2022 17:59:38 GMT

Hi, sredmyer.

I just wanted to follow up as it's been a while here to see if you've received the update or seen any changes in your situation. If anything has changed, just let me know.

Thanks.

Re: Devices showing wrong connection properties in Google Home App

sredmyer — Thu, 14 Apr 2022 18:30:26 GMT

Not sure how to tell if the Google Home app on my iPhone has updated to the latest but I still have the same issue...no change.

Re: Devices showing wrong connection properties in Google Home App

Jeff — Fri, 15 Apr 2022 16:36:28 GMT

Hey again, sredmyer.

Thanks for the update. I'm sorry to hear things are still not working quite right. To see if you have the most updated version of the Home app, you just need to open the App Store and click on your profile icon. Scroll down to see apps that have pending updates available. If the Home app is listed, you can update it manually there. If it's not listed, it will be up to date.

Thanks.

Re: Devices showing wrong connection properties in Google Home App

Jeff — Wed, 27 Apr 2022 20:10:02 GMT

Hi, sredmyer.

I wanted to see if you were able to verify your Home app version and to see if anything else has changed on your end.

Thanks.

Re: Devices showing wrong connection properties in Google Home App

sredmyer — Wed, 27 Apr 2022 22:28:11 GMT

Hi Jeff,

I am still experiencing the same issues.

The version of Google Home I have is 2.50.105. As far as the devices on my nest network they are as follows.

Primary Router - software version 14150.43.80

Secondary router acting as point - Software version 14150.43.80

Hallway Point - Software version 1.54.294928

Master bedroom Point - Software version 1.54.294928

Basement Point - Software version 1.54.294928

Bedroom #1 Point - Software version 1.54.294928

Bedroom #3 Point - Software version 1.54.294928

Steve

Re: Devices showing wrong connection properties in Google Home App

Jeff — Thu, 05 May 2022 17:55:08 GMT

Thanks for the update again, sredmyer.

You're all up to date on firmware and software, so that's not the issue here. You are running a lot of points. How spaced out, on average, are those points?

Re: Devices showing wrong connection properties in Google Home App

sredmyer — Thu, 05 May 2022 20:18:05 GMT

I have an 8500 square foot 3 story (4 counting the basement) home and the points are spread basically evenly about. There are 2 points on the first floor as well as the main router. There are 2 points on the second floor and one point in the basement. The final one is a router acting as a point with wired backhaul in the garage which is about 250 feet from the main house.

For the most part the system works well, it is just the reporting from any devices connected to the second router in the garage that is the problem.

Re: Devices showing wrong connection properties in Google Home App

Jeff — Wed, 06 Jul 2022 22:16:15 GMT

Hi, sredmyer.

It's been some time since we discussed your situation. I just wanted to check in to see if you were all set on this or if there were more things you wanted to look into. If you're all good for now, let me know.

Thanks,

- Jeff

Re: Devices showing wrong connection properties in Google Home App

sredmyer — Thu, 07 Jul 2022 01:09:28 GMT

As mentioned in the previous message, I still have the same problem. Well, I should say last I was able to check I had the same problem. There seems to have been an update to the Google Home app and now I simply can't see much of anything in the app. All I can see is the 5 points in the main house. Selecting any of these takes me to a screen where I can change the volume of the point's speaker but nothing else. None of the previous options for managing or viewing the devices (points and routers) on my network are there. This may be due to the fact that I recently had to replace my phone but I see no way to get the app back to how it was previously. Can you help with this problem?

Re: Devices showing wrong connection properties in Google Home App

Jeff — Thu, 07 Jul 2022 16:00:03 GMT

Hi there, sredmyer.

The changes in the Home app, depending on what version you updated from, might have changed where things are in regards to settings. When you tap on one of the points do you see a gear icon in the upper right? Does clicking on that get you into the settings for that specific device? If not, let me know what you are seeing and we can figure it out from there.

Thanks,

- Jeff