topic Re: Need to reset network every few days to get bandwidth back up to peak levels in Nest Wifi

Need to reset network every few days to get bandwidth back up to peak levels

eamonkgavin — Mon, 16 May 2022 17:52:08 GMT

I've noticed over the last 3-4 weeks that I need to restart my Nest Wifi network every few days. Bandwidth at peak level is 900mb/s. It drops down below 50mb/s after a few days and I need to restart via the Google Wifi app. Once restarted the bandwidth levels bounce back. Comcast 1gb service and I don't restart my Comcast modem so definitely a NEST issue. Did an update recently go out that caused this? Prior to this issue I never needed to restart the Nest Mesh network. Any thoughts?

Re: Need to reset network every few days to get bandwidth back up to peak levels

csellington — Mon, 16 May 2022 20:03:43 GMT

I had the exact same issue; the workaround for me was to open the Google Home app, go to wifi then do a speedtest. Once it's complete, press the ok (or done, whatever it is for you) and retest the speeds.

With 1 point (the router) online, it's been fixed. I've gone several weeks with no restart. I have multiple points, however, I only get a day or so and it slows down, but only when connected to the remote point. When connected to the router point, speeds are fine. It leads me to believe there might be a problem with the mesh software but since I am just a user, I don't know really. I've added in a guy who is tracking at least my case and I believe he at least has influence with the software at Google.

@Jeff passing another possible issue along.

Hope this helps!

Re: Need to reset network every few days to get bandwidth back up to peak levels

sombrabr — Tue, 17 May 2022 09:12:55 GMT

It start happening with me since March this year, every two days I needed to restart the network. From the last week of April to the first week of May, it worked without any problem.

This week I have being restarting the network everyday.

Unfortunately, I have this setup in an unsupported country, so I don't receive any further help from Google.

Re: Need to reset network every few days to get bandwidth back up to peak levels

csellington — Tue, 17 May 2022 14:40:29 GMT

This seems to be a universal issue not related to the region it’s installed in but idk for sure. I also don’t know if there might be other issues causing different troubles but I would certainly try the Speedtest. Were any upgrades installed since it quit working? Did you get a chance to try the speedtest trick?

Re: Need to reset network every few days to get bandwidth back up to peak levels

ClaudeB — Wed, 18 May 2022 02:57:51 GMT

Same issue (in Montreal, Canada)...

I have Google Wifi + 2 points, and for the Past 3 Weeks, I also have to reboot my main access point once a day, or every 2 days max. I have a 400mb connexion, but Ookla SpeedTest was giving me an average speed under 10mbps earlier today (noticed after bad FaceTime video call). Right after the reboot, I just got 444mbps download/55mbps upload. It's getting annoying...

Re: Need to reset network every few days to get bandwidth back up to peak levels

sombrabr — Wed, 18 May 2022 09:46:16 GMT

The speed test trick didn't work.

I tried removing the ethernet cable that goes to the modem, I waited until the led started blinking yellow, and put the cable back. The speed got half way to full speed.

Restarting the network was the only way to come back to full speed.

Re: Need to reset network every few days to get bandwidth back up to peak levels

pjackson — Wed, 18 May 2022 19:33:53 GMT

I'm having the same issue--probably starting around May 5th when new firmware was released. If I restart the network I can get pretty close to the 500Mb fiber service but after some time (a day or so) performance crawls to 30-50Mb, sometimes worse.

Re: Need to reset network every few days to get bandwidth back up to peak levels

csellington — Wed, 18 May 2022 20:16:22 GMT

Does a Speedtest inside the google home app resolve things? I had to push done when it was finished or my speed would not be restored. Around the first of May the firmware cleared things up for me. Sounds like it might not be 100% resolved yet

Re: Need to reset network every few days to get bandwidth back up to peak levels

Jeff — Thu, 19 May 2022 16:18:41 GMT

Hi, everyone.

Sorry for the speed fluctuation issues you're seeing. Obviously resetting the network is a cumbersome workaround, so sorry about that as well. This is something I've talked about with internal teams, and it's being looked into. In the meantime, there are a few things you can check to see if it impacts anything for you.

Run a speed test. Prioritize a device on your network (specific device doesn't matter). Run another speed test and see if anything changes for speeds across the full network.
Check to see if you have preferred activities set up in Home. If you do, try disabling all preferred activities. If not, try adding one and run a speed test once more.
Double check to make sure your points aren't placed too closely. That can be almost as bad as having them too far apart.
When you see the speed drops, check your device list and see if any single device might be using a lot of bandwidth.

Give those things a look and see if any of them have any bearing in your situation. If nothing applies, let me know.

Thanks.

Re: Need to reset network every few days to get bandwidth back up to peak levels

sombrabr — Thu, 19 May 2022 16:44:57 GMT

Hey Jeff! I did the steps you advised to do, and none of them worked.

And this time it was worse: before today, I just needed to use the "restart network" from the Home App, but today it didn't brought the network to full speed. I needed to take the router power off and on. I waited 15s between them.

Re: Need to reset network every few days to get bandwidth back up to peak levels

Jeff — Thu, 19 May 2022 16:52:37 GMT

Thanks for the update, sombrabr.

It looks like I'll need to check with an internal team on this one. I'll report back when I know more.

Thanks.

Re: Need to reset network every few days to get bandwidth back up to peak levels

eamonkgavin — Sun, 22 May 2022 15:49:44 GMT

Something had to have changed in latest firmware update. Please have the team revert the firmware back to previous version.

Re: Need to reset network every few days to get bandwidth back up to peak levels

pjackson — Mon, 23 May 2022 01:49:59 GMT

After running a speed test from the app and disabling video conferencing priority it seems speeds have gotten better for now.

Re: Need to reset network every few days to get bandwidth back up to peak levels

sombrabr — Mon, 23 May 2022 09:09:20 GMT

Yeah, after disabling the preferred activities last Thursday, I hadn't the speed drop problem anymore.

So, in my setup, I don't have priority devices and preferred activities is disabled.

@Jeff

Re: Need to reset network every few days to get bandwidth back up to peak levels

Jeff — Mon, 23 May 2022 16:48:15 GMT

Hi, eamonkgavin.

We can't roll back the firmware version. The best advice I can provide is for you to try some of the steps others have mentioned as being effective in their situations. Each firmware update also brings in security updates that are vital to protecting your network, so going backwards isn't an option.

Thanks.

Re: Need to reset network every few days to get bandwidth back up to peak levels

eamonkgavin — Mon, 23 May 2022 17:07:12 GMT

I don't have any prioritization set. Still need to restart the network every 2 days. Please fix.

Re: Need to reset network every few days to get bandwidth back up to peak levels

Jeff — Tue, 24 May 2022 22:18:46 GMT

Hi, eamonkgavin.

I spoke with an internal team about this today and it's being looked into. While the steps I shared are working for many, some people seem to be affected in a way that those steps aren't having any impact. I will share any news I can get of a fix or an update coming when I have more information.

Thanks.

Re: Need to reset network every few days to get bandwidth back up to peak levels

cmq — Thu, 30 Jun 2022 19:30:47 GMT

I just stumbled on this thread after searching around for a solution to my own problem, and I figured I'd add my voice to those who've already posted. I've been experiencing the exact same issue for the last several weeks, and like the others had narrowed the problem down to the primary WiFi point. I had been power cycling it every couple days, and recently I've had to do it at least once per day.

Anyway, after reading this thread just now, I tried the "Speed Test" trick, and it did happen to fix my issue, so thanks for that. While it's a bit annoying, at least it's a workaround. I realize there haven't been any updates to this thread in over a month, but consider me one of the folks who would appreciate an update on the issue if one ever comes up.

Thanks!

Re: Need to reset network every few days to get bandwidth back up to peak levels

sombrabr — Thu, 30 Jun 2022 23:39:44 GMT

Hi cmq! Do you have preferred activities (either video conferencing or gaming) or any device prioritization set?

Re: Need to reset network every few days to get bandwidth back up to peak levels

csellington — Fri, 01 Jul 2022 02:34:33 GMT

I started this thread a while back and I did the speed test trick and it worked beautifully. I have not had any difficulties in a while and as long as the Wi-Fi router is the only AP in the network, it’s fine. Adding another point to my Wi-Fi is great for the first 6-24 hours but then speed drops and by 48 hours, it’s barely above 1. If I’m connected to the router, speeds are fine but if I’m connected to the remote point it’s no good. Speed test to the point doesn’t seem to resolve things either. Hopefully it gets resolved soon!