topic Re: Nest Wifi Pro mesh points weak connection only one room over in Nest Wifi

Nest Wifi Pro mesh points weak connection only one room over

ElectroSfere — Sun, 30 Oct 2022 03:06:12 GMT

I finished setting up my nest wifi pro and when i did a mesh test it told me, all one room apart from each other, that the connection was "great." I then took them all to where i was going to put them, which were my living room (through one wall and a floor) and my garage (two walls and 15ft apart) and did another test. This time the living room one turned out "poor" and the garage was "good"

Fast forward 2 hours, now they both are disconnecting. I took the garage one a single wall away from the primary router, and it shows "poor" now. Did i just get a dud or whats going on?

Re: Nest Wifi Pro mesh points weak connection only one room over

olavrb — Mon, 31 Oct 2022 16:48:41 GMT

Depending on the material in your walls, one wall might be enough to weaken a Wi-Fi signal too much. There might also be other interfering factors, like neighbours, certain wireless home cinema audio equipment, etc. Here is some general guidance on placement and Wi-Fi:

Have you considered using a wired backhaul? Either ethernet cables only, or ethernet over coax (MoCA), or powerline.

About the disconnecting: Are they actually disconnecting (what does the LED light on the pucks say?), or is it just the Google Home app telling you they are offline? If the last, this is a know problem that has been going on for months with no ETA on a fix. Disabling IPv6 in the Google Home app helps for some.

Re: Nest Wifi Pro mesh points weak connection only one room over

ElectroSfere — Sun, 30 Oct 2022 21:13:01 GMT

My walls are just dry walling and wall panels on one side, nothing my older routers couldnt get through on their own. Wiring them up is not an option in my scenario either.

The issue i am having is that they are actually disconnecting with a yellow light blinking slowly on both points. When i originally connected them, they only had a white light and the app said "good" or even "great" connections. After i began having issues, they were both disconnecting, both in the app and the lights, from their respective spots, so i took one back into the same room as before, and now this one said "poor" connection, but stayed connected.

Re: Nest Wifi Pro mesh points weak connection only one room over

Tonycdh — Mon, 31 Oct 2022 15:33:38 GMT

Google suggests 2 average rooms should be the distance. Thats the way mine are positioned...2 average rooms... yet i still get poor, sometimes i get a good.

Re: Nest Wifi Pro mesh points weak connection only one room over

Jeff — Thu, 03 Nov 2022 21:55:39 GMT

Hey Tonycdh,

You're correct in the average of two rooms distance. One thing to consider is the difference in materials (drywall vs. tile) throughout the home and how that might affect signal strength as well. Signal tends to travel better through bedrooms than through bathrooms or kitchens due to the density of objects.

Thanks,
Jeff

Re: Nest Wifi Pro mesh points weak connection only one room over

craignewmark — Fri, 04 Nov 2022 13:30:53 GMT

In my case, the pro acting as router is separated by two windows from two points, separated by at most 30' of open air. app is reporting both points as weak.

might be getting a lot of interference from neighbors.

can't tell what frequency bands I'm on; might 6 vs 6e make a difference?

any suggestions appreciated, thanks!

Re: Nest Wifi Pro mesh points weak connection only one room over

olavrb — Fri, 04 Nov 2022 13:49:31 GMT

A general purpose home mesh system in not really designed for wireless between buildings, as they are not directional. They send signal 360 degrees around themselves (in theory). And glass/ windows can also weaken the signal, especially with multi layer/ double-glazed glass, or with coatings (UV protection) or isolating gass between the sheets.

https://www.mistralsolutions.com/articles/dos-donts-wi-fi-connectivity-maximizing-range-reception/

Either go wired between the buildings, as in ethernet, ethernet over coax (MoCA), ethernet over power (powerline). Or get wireless prodcuts made for the job, like a building to building wireless bridge.

Then you'd have modem -> primary Nest Wifi -> ethernet or wireless bridge to the other building -> secondary Nest Wifi puck.

This has been discussed many times before, you'll likely find more useful info going back in time. 🙂

https://www.google.com/search?q=%28site%3Agooglenestcommunity.com%2Ft5%2FNest-Wifi+OR+site%3Areddit.com%2Fr%2Fgooglewifi+OR+site%3Areddit.com%2Fr%2Fnestwifi%29+%22between+buildings%22

Re: Nest Wifi Pro mesh points weak connection only one room over

Jhonleanmel — Sat, 05 Nov 2022 19:16:28 GMT

Hey folks,

We appreciate your help here, @olavrb.
@craignewmark, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: Nest Wifi Pro mesh points weak connection only one room over

Jhonleanmel — Tue, 08 Nov 2022 21:30:59 GMT

Hi folks,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Re: Nest Wifi Pro mesh points weak connection only one room over

ElectroSfere — Tue, 08 Nov 2022 21:32:00 GMT

I have already returned the product as even though i followed all the tips i was given here, it still did not work

Re: Nest Wifi Pro mesh points weak connection only one room over

Jhonleanmel — Wed, 09 Nov 2022 17:07:50 GMT

Hi ElectroSfere,

We're sad to see you go. We hope we can make it up to you in the future. Send us a message if you change your mind. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Mel