topic Re: mesh weak signal in Nest Wifi

mesh weak signal

sabeuc — Sat, 30 Oct 2021 01:48:34 GMT

Currently I have 5 google wifi points in my home all have been working fine literally up until today, nobodys moved them, I had them all in the same room and still the same result, anyone can provide some suggestions other than "put them i the same room" or restart the network, or default to the factory setting would be great. ive run the gambit on this and it makes no sense. Also have google fiber running to the house. Just a little invested in the google products over here to have this all of sudden occur

Help thanks

Re: mesh weak signal

guyguy — Sat, 30 Oct 2021 02:49:20 GMT

good luck been dealing with the same issue for over a month and multiple hours with support. Done with this junk!

Re: mesh weak signal

sabeuc — Sat, 30 Oct 2021 03:19:25 GMT

It makes no sense at all. All googled up. This is how it ends. Thanks for the heads up

Re: mesh weak signal

Ech0 — Mon, 29 Nov 2021 10:38:55 GMT

Got the same issue. Suddenly out of nowhere all my points have weak signal and need to be reset multiple times a day

Re: mesh weak signal

Jeff — Mon, 29 Nov 2021 18:18:01 GMT

Hey, everyone.

As noted in the thread through the replies, this is an ongoing issue that we're working on. Yes, it's frustrating and I'm sorry that you're all dealing with the inconsistent signal strengths. While we're trying to get this fixed, you can submit your feedback directly to our internal teams. This will help us to see what's going on in your specific situation and also add your voice to those affected. Here are the instructions for sending feedback in.

Open the Google Home app .
In the top right, tap your account Feedback.
Select the device you would like to leave feedback for.
Enter your feedback. Make sure “Screenshot” and “System logs” are checked to include them in your feedback.
Tap Send .

When you send feedback, you can write a message that lets you describe the issue. Make sure to mention signal strength in the message so it gets the right attention. I'll update the thread going forward if I learn more.

Thanks.

Re: mesh weak signal

Jeff — Mon, 06 Dec 2021 21:21:21 GMT

Hi, everyone.

I know it's been a while, but I still don't have any info on a fix quite yet, but I wanted to check in to see if anything has changed in your situations. We're going to keep looking at this internally, but if anything has improved for you, please feel free to update the thread.

Thanks.

Re: mesh weak signal

Jeff — Mon, 13 Dec 2021 18:56:40 GMT

Hi, all.

One last follow up real fast to see if anyone here still needed help on this. Let me know if there's more we can look into with you.

Thanks.

Re: mesh weak signal

Ech0 — Mon, 13 Dec 2021 19:48:37 GMT

The issue still exists and tech "support" just waste your time trying to blame everything other than just admitting there is an issue. Is there going to be a fix or do I need to return my mesh system and move onto a different brand?

Re: mesh weak signal

Jeff — Mon, 13 Dec 2021 20:46:05 GMT

Hi, Ech0.

I'm sorry you're frustrated with this. With support, they run you through steps that have worked with others first. Sometimes people think they have one of the bugs or known issues going around, but it at times turns out to be another issue entirely. If you ran through the support process and are seeing the same issues, then your issue is definitely related to what others are seeing as well.

Currently, I don't have an estimate for a fix time frame. I do know it's being worked on internally. I hope to know more at some point soon.

Thanks.

Re: mesh weak signal

Jeff — Tue, 28 Dec 2021 22:02:22 GMT

Hey, all.

It's been a while since I touched base. I still don't have an answer on a fix rollout, but I wanted to check in and see if anyone has seen any improvement here. For now, I'm still holding out until I can hear any news.

Thanks.

Re: mesh weak signal

PPP5150 — Mon, 03 Jan 2022 13:56:50 GMT

Same here. All of a sudden every wifi point has a weak connection. Tried resetting the modem, router, points and network. Nothing changed. Still all weak.

Re: mesh weak signal

Jeff — Tue, 04 Jan 2022 19:08:32 GMT

Hi, PPP5150.

Sorry you're seeing that too. Out of curiosity, has anything at all changed on your network, or did it suddenly start having issues with no changes or devices added?

Re: mesh weak signal

PPP5150 — Tue, 04 Jan 2022 21:09:16 GMT

Nothing changed at all. We went to bed with all green, woke up with all yellow. I sent a log. Also, later in the day, two nodes went back to green but one is still yellow. Again, no changes on our part.

Re: mesh weak signal

Jeff — Tue, 04 Jan 2022 21:57:10 GMT

Thanks for that info, PPP5150.

That really is confusing. Thanks for sending in the logs. That does help quite a bit. I'll let you know if I hear more about a fix as I check with internal teams.

Re: mesh weak signal

Bsirc — Thu, 06 Jan 2022 02:07:54 GMT

I have the same issues, strong then just goes to weak. It then has to be reset. It all started a few months ago. Very frustrating

Re: mesh weak signal

Jeff — Wed, 19 Jan 2022 18:09:28 GMT

Hi, all.

I just wanted to check in. This is still something being worked on internally and I'm waiting for more information. For now I would suggest you keep sending in your feedback and logs if you haven't done so yet. It does help us more quickly fix issues to get that information from the community. I hope to know more soon.

Thanks.

Re: mesh weak signal

JusticeUnicorn — Thu, 20 Jan 2022 12:20:24 GMT

This started happening to me out of the blue. Setup hasn’t moved in over a year, no new devices for months. And in fact, a neighbor with a noisy wireless environment moved away, so it had even slightly improved. Until now.

Re: mesh weak signal

sabeuc — Fri, 21 Jan 2022 14:37:28 GMT

Found this article out there. Thought I would share

9to5Google: Some Nest and Google Wifi routers have been going offline at random for months.
https://9to5google.com/2022/01/20/nest-google-wifi-offline-random/

Re: mesh weak signal

Lyp0000 — Wed, 16 Mar 2022 03:29:22 GMT

Hello, I just stumbled upon this and am having the same issue. Has there been any resolution yet? I haven’t seen an update posted since January.

Re: mesh weak signal

Lyp0000 — Sun, 20 Mar 2022 03:10:22 GMT

Hi Jeff,

Do you have any updates on this?

Thanks!