topic Re: wifi pro cannot reset in Nest Wifi

wifi pro cannot reset

trbo — Wed, 02 Nov 2022 18:04:00 GMT

There is no reset button and i cannot connect to it via the app 2 other nodes are fine. Get the orange pulsing light after a few minutes -possibily the worst tech product I've ever used.

Re: wifi pro cannot reset

JerryH1 — Wed, 02 Nov 2022 18:26:53 GMT

From the Google document here: https://support.google.com/googlenest/answer/6246619

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The factory reset button is located on the bottom of the router. Check for a circle etched into the bottom, then:

Press and hold the reset button for 12 seconds. The light will flash yellow, then turn solid yellow. When the light is solid yellow, release the button.
The reset button will start, which can take up to 5 minutes. Don't unplug the power cord during this process.
When the factory reset is complete, the light on your router will flash white, then blue to indicate that the device is ready for setup.
After the device has been reset, the device will still appear in the Google Home app. To remove the device, follow the instructions for app factory reset. To set up again, add back your device to your existing network or create a new network.

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I can confirm the button is there - under the rubber base, but you just press on that little circle.

Re: wifi pro cannot reset

trbo — Wed, 02 Nov 2022 20:47:42 GMT

So there is a little rubbery button - well hidden from sight.

Re: wifi pro cannot reset

Jeff — Wed, 02 Nov 2022 21:49:02 GMT

Hey trbo,

It looks like you found an answer on this one. I just wanted to follow up and see if you had any other questions or had any other needs. Let me know if there's more we can do.

Thanks,
Jeff

Re: wifi pro cannot reset

Jeff — Fri, 04 Nov 2022 15:09:29 GMT

Hi all,

As we got our resolution here, I'm going to mark this one as resolved in the next 24 hours. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to let me know before the lock.

Thanks,
Jeff