topic Re: WiFi device dropping LAN connection through switch in Nest Wifi

WiFi device dropping LAN connection through switch

kaledev — Fri, 28 Oct 2022 12:53:19 GMT

I have an odd problem that I can't figure out and wanted to see if anyone else has it. I noticed frequent dropping through only my hardwired LAN connection (not WiFi). The only commonality here is that the connections dropped were being routed through an unmanaged switch. The only way to re-connect is to cut power to the switch and unplug/replug the ethernet cable to the switch from the Google WiFi device. The first thing I tried was to replace all cabling (that didn't work). Then I tried to replace with a new switch, completely different model and different manufacturer (same exact problem occurs). I'm out of ideas here, but it HAS to be the Google WiFi device - it seems incredibly unlikely to be anything else. Any thoughts? Thanks!

Re: WiFi device dropping LAN connection through switch

PatrickP_Viking — Sat, 29 Oct 2022 06:58:29 GMT

I have 2 Trendnet unmanaged switches on my network between a Google Wifi and an access point and haven't had any drop issues on the same Gen 1 devices, hardwired or wireless. Below is my setup if it helps:

Modem hardwired to main Google Wifi
Google Wifi out hardwired to Port #1 on first switch
Last port on first switch hardwired to Port #1 on second switch
Last port on second switch hardwired to 2nd Google Wifi (AP)

Other than WPA3, IPv6, and assigned device IPs, the Google Wifi main is set up basically factory.

Re: WiFi device dropping LAN connection through switch

Jhonleanmel — Sat, 29 Oct 2022 18:28:20 GMT

Hey folks,

We appreciate your help here, @PatrickP_Viking.
@kaledev, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: WiFi device dropping LAN connection through switch

kaledev — Sat, 29 Oct 2022 18:29:47 GMT

Hey no solution yet on my end. Still having issues with intermittent dropping of LAN connections through the switch.

Re: WiFi device dropping LAN connection through switch

Jhonleanmel — Sun, 30 Oct 2022 18:21:26 GMT

Hi there,

@kaledev, I apologize for the inconvenience it has caused so far. At the moment, our team is still looking into this issue and I have no additional updates to share right now. I’ll continue checking in with the team and updating this thread as soon as I can.

Best,

Mel

Re: WiFi device dropping LAN connection through switch

Jhonleanmel — Wed, 02 Nov 2022 18:47:01 GMT

Hi folks,

@kaledev, I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

Re: WiFi device dropping LAN connection through switch

kaledev — Fri, 04 Nov 2022 15:56:28 GMT

Hey - I submitted, thanks.

Re: WiFi device dropping LAN connection through switch

aatienza — Sat, 05 Nov 2022 01:25:21 GMT

Hey kaledev,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

I appreciate the help, Mel.

Thanks,

Archie

Re: WiFi device dropping LAN connection through switch

seedoubleyou — Thu, 26 Jan 2023 19:55:40 GMT

Any updates on this? I'm having the same issue with ethernet connections dropping through an unmanaged TP-Link switch.

Re: WiFi device dropping LAN connection through switch

kaledev — Fri, 27 Jan 2023 13:19:34 GMT

I never figured it out, I switched companies for mesh systems and left Google behind. No issues anymore.

Re: WiFi device dropping LAN connection through switch

Jeff — Mon, 30 Jan 2023 17:51:27 GMT

Hey kaledev,

I'm sorry to see that you returned your Nest WiFi system, but I understand why you made that decision. As you have chosen to go with a different product, I did want to check in and see if there was anything else I could do for you at this time. If there's more I can do, let me know.

Thanks,

Jeff

Re: WiFi device dropping LAN connection through switch

kaledev — Mon, 30 Jan 2023 20:01:36 GMT

For me no, but I think 'seedoubleyou' above is still having problems - I was just responding to them.

Re: WiFi device dropping LAN connection through switch

Jeff — Tue, 31 Jan 2023 21:18:13 GMT

Got it. Thanks for the clarification, kaledev.

Hey seedoubleyou, are you still seeing the same issues as before? Have you tried any additional troubleshooting, and if so, have you seen any changes at all as a result? Let me know where things stand and I'll be happy to jump in and start helping.

Thanks,
Jeff

Re: WiFi device dropping LAN connection through switch

AbigailF — Sun, 05 Feb 2023 06:25:54 GMT

Hello everyone,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: WiFi device dropping LAN connection through switch

AbigailF — Tue, 07 Feb 2023 01:25:48 GMT

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Abi