topic Re: WiFi point in Nest Wifi

WiFi point

JanHaro — Sat, 23 Oct 2021 09:00:17 GMT

Ik kan in mijn GHome App geen 4e WiFi point toevoegen. Werkt wel in extra huis toevoegen. Ook op ander divisie zelfde probleem. Timeout in laatste stap.

groet Jan Haro

Re: WiFi point

Jeff — Thu, 28 Oct 2021 16:22:48 GMT

Hey, JanHaro.

Sorry for the late reply on this and for the issues you've had getting your WiFi point set up. I imagine that's quite frustrating. Let's see what's happening here and get it worked out for you.

I do have a few questions that might help us out.

Are you working with the Google WiFi or the Nest WiFi points?
For the final point, could you try setting it up close the main router and then moving it where it will be placed?
Have you tried factory resetting the point at any point and repeating setup?

If you can let me know a little more, we can surely figure this out. I look forward to hearing from you. Thanks.

Re: WiFi point

Jeff — Mon, 01 Nov 2021 21:58:53 GMT

Hi, JanHaro.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: WiFi point

JanHaro — Tue, 02 Nov 2021 07:22:09 GMT

Ik heb alles geprobeerd zoals je beschreef. Het werkt nog steeds niet. Hij blijft hangen op de laatste stap.

Re: WiFi point

Jeff — Tue, 02 Nov 2021 17:27:26 GMT

Hey, JanHaro.

I'm sorry that you're still having this issue. When you get the timeout error and it fails during setup, try leaving it at that step for about 10 minutes. At this time, don't exit setup, don't power cycle the device, and don't exit the app. It sounds a little odd to leave it that long, but we have had customers experience this issue where it cleared itself by waiting an extra amount of time. I would reset the point, repeat the setup as normal, and when the error appears, leave everything as is and check back in 10 minutes. Make sure to give it the full 10 minutes to clear the error. If the error persists beyond that point, let me know and we can investigate whether or not the point itself is faulty.

Thanks.

Re: WiFi point

Jeff — Fri, 05 Nov 2021 17:51:26 GMT

Hi, JanHaro.

I just wanted to double check that you saw my last suggestion and to see if it helped with the situation. Let me know if we need to keep looking into this.

Thanks.

Re: WiFi point

Jeff — Mon, 08 Nov 2021 20:16:28 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks