topic Re: Can't finish installation of Google Nest WiFi point in Nest Wifi

Can't finish installation of Google Nest WiFi point

ArjanO — Mon, 07 Nov 2022 12:26:15 GMT

I have a Google Nest network with several Google Nest Wifi Points. But unfortunately I can't finish the installation of one of the Wifi points. At the last step I get an error:

Waiting for the final configuration steps to complete does not work.

A timeout occurred and the operation cannot be completed

I tried to reinstall it more than 10 times. Near the Google Router, in a different room.......... etc.

Does this looks familiar to some of you and do you know the solution to solve this issue?

Re: Can't finish installation of Google Nest WiFi point

olavrb — Mon, 07 Nov 2022 15:46:09 GMT

Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

Make sure that proxy is set to disabled while connected to the Nest Wifi network ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).

When adding additional points: IPv6 on Nest Wifi has caused strange problems lately. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again.

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If nothing of the above works, try from a different iOS, iPadOS or Android device, using the Google Home app with the same Google account, or a Google account that has been granted access to the specific Google Home home ( https://support.google.com/googlenest/answer/9155535?hl=en ).

Re: Can't finish installation of Google Nest WiFi point

jeffonyc — Tue, 08 Nov 2022 14:27:38 GMT

Turning off "Apple iCloud Private Relay" worked! Thank you.

Re: Can't finish installation of Google Nest WiFi point

Jeff — Tue, 08 Nov 2022 23:52:54 GMT

That's great news, jeffonyc. I'm happy to see that it's working well for you.

ArjanO, have you tried those steps as well? Give that a try and see if it works for you.

Thanks,
Jeff

Re: Can't finish installation of Google Nest WiFi point

ArjanO — Wed, 09 Nov 2022 08:11:41 GMT

I will let you know asap.

Thanks!

Re: Can't finish installation of Google Nest WiFi point

Jhonleanmel — Wed, 09 Nov 2022 18:59:16 GMT

Hi ArjanO,

Thanks for letting us know. Take your time, I'll be waiting for your update.

Best,
Mel

Re: Can't finish installation of Google Nest WiFi point

Jhonleanmel — Sat, 12 Nov 2022 19:36:32 GMT

Hi ArjanO,

Checking in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Re: Can't finish installation of Google Nest WiFi point

Jhonleanmel — Sun, 13 Nov 2022 19:37:34 GMT

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel

Re: Can't finish installation of Google Nest WiFi point

ArjanO — Sun, 13 Nov 2022 21:23:46 GMT

Unfortunately it still doesn’t work. I tried all the tips, I tried to solve it with another device, but still the same issue. So, if anyone has another tip, please let me know…..

Re: Can't finish installation of Google Nest WiFi point

Jhonleanmel — Mon, 14 Nov 2022 17:17:53 GMT

Hi ArjanO,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

Re: Can't finish installation of Google Nest WiFi point

ArjanO — Wed, 16 Nov 2022 09:20:04 GMT

Thanks @Jhonleanmel. I just filled out the form.

Re: Can't finish installation of Google Nest WiFi point

AbigailF — Thu, 17 Nov 2022 00:14:25 GMT

Hey ArjanO,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Abi