topic Re: Nest WiFi Pro dropping offline in Nest Wifi

Nest WiFi Pro dropping offline

Jdenotter — Fri, 04 Nov 2022 01:50:20 GMT

Help! I've had the Google Nest Wi-Fi Pro for a week now, and it's been a terrible experience. I have three pods, all connected through a wired backhaul, and every day, or every other day at least, it goes offline and needs to be unplugged and manually rebooted. I factory reset it already once, which reduced the issues from every 2-3 hours to every other day or so.

I have a ton of Nest and Google products in my home, and I really hate to leave the ecosystem, but I need a stable connection. Is anyone else experiencing this?

Re: Nest WiFi Pro dropping offline

CMcL — Fri, 04 Nov 2022 02:33:04 GMT

Same experience for me! The google network goes down, but my spectrum network (the source) is still connected and running just fine! Extremely frustrating!

Re: Nest WiFi Pro dropping offline

Jdenotter — Fri, 04 Nov 2022 02:53:37 GMT

I have a mix of wired/wireless devices and everything running on the Nest Pro goes down, but the Wi-Fi network remains visible, the system just won't send packets out or allow any in and shows no internet connection. I've changed from default to ISP to custom (CloudFlare) DNS, thinking maybe this was a DNS issue, but that hasn't made any difference.

Re: Nest WiFi Pro dropping offline

NCC — Fri, 04 Nov 2022 12:10:17 GMT

Same experience here. Router disconnect my security system, home automation every night and I will have to restart complete network to reconnect. I still see wifi / wired connection working on few devices during that time. Day before my Samsung S22 was unable to get stable connection but yesterday night it was working fine but other devices were out of luck.

I will have to find something if it is not fixed soon.

Re: Nest WiFi Pro dropping offline

crescenttoon — Fri, 04 Nov 2022 14:19:01 GMT

Same thing is happening to me. Internet is fine when it's working, but the router loses internet randomly. Some days it's every few hours. Other times, it's once a day. When I first installed it, it was stable for about 2 days.

The network itself will still function, but there just won't be a connection to the internet until the router is restarted. No issues from the ISP.

This has been happening ever since I upgraded from the Nest Wifi to the Nest Wifi Pro. I'm unable to get any help from Google because their help center is terrible.

Re: Nest WiFi Pro dropping offline

RXShorty — Fri, 04 Nov 2022 14:47:43 GMT

Hi @Jdenotter

I had similar issues once a day. The Wifi is connected, but the internet is not reachable.
I played with settings and enabled WPA3, and it seems to be doing fine for a couple of days now. Please note that older devices that don't support WPA3 can still connect, at least for the devices I am using. 🙂

Re: Nest WiFi Pro dropping offline

Anonymous — Fri, 04 Nov 2022 15:21:44 GMT

I had a nightmare with Google Nest WiFi PRO as well. Got the 3 pack and aside from the main point it’s simply not working as I get a ton of error messages when I try to add the last two for the mesh network. Right now I have a $450 worth of glossy plastic deciration pieces instead of mesh network.

Re: Nest WiFi Pro dropping offline

markthesalami — Fri, 04 Nov 2022 15:24:19 GMT

This is a very well known issue. There is a huge thread. No fix. No word from Google. They keep marking it solved, but it's not.

https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-WiFi-Pro-wired-connection-is-about-10-of-what-it-was-on/m-p/275771

Time to return it. This is a joke.

Re: Nest WiFi Pro dropping offline

amcadam — Fri, 04 Nov 2022 16:12:54 GMT

I am experiencing the same issue. Bought the Nest WiFi Pro three pack. Setup was quick and easy.

Cable wire to Spectrum Modem - Modem to Nest WiFi Pro - Mesh to other points. Drops internet approximately 3x per day. Resets fine and works when main point is unplugged/re-plugged to power-cycle.

Super frustrating. Need a fix.

Re: Nest WiFi Pro dropping offline

Thespore — Sat, 05 Nov 2022 18:41:59 GMT

Didn't read every post but seems a different issue. That thread says speed just really slow. Here the connection randomly stops for a minute then comes back. Today was first day mine happened. First week was great. I am trying what a poster above said and to enable WPA3. Will update.

Re: Nest WiFi Pro dropping offline

GothicCastle — Mon, 07 Nov 2022 03:09:07 GMT

Having the same issue. One mesh node regularly goes offline requiring a reboot. Following product support’s steps (reboot, reset, update dns settings), but I’m going to return the product. It doesn’t seem finished.

Re: Nest WiFi Pro dropping offline

Jdenotter — Mon, 07 Nov 2022 05:41:40 GMT

I just swapped mine out today and will be returning it as well. It's a shame, the original Nest WiFi was excellent until in typical Google fashion, a firmware update broke it. I was hopeful that the new one would address the instability, but I believe it is even worse than the old one. I've been waiting months for a fix for the old Nest WiFi system, and I'm not prepared to continue waiting any longer. I need a responsive and stable WiFi, and this system just isn't good enough.

Re: Nest WiFi Pro dropping offline

Jhonleanmel — Mon, 07 Nov 2022 19:47:41 GMT

Hi everyone,

Appreciate you flagging this in the community. We've made the appropriate teams aware of this, and they're working on it. In the meantime, feel free to add your report in the comments below and stay tuned to this thread for updates.

Regards,

Mel

Re: Nest WiFi Pro dropping offline

CyberWelshcake — Mon, 07 Nov 2022 20:17:52 GMT

Me too... At least once a day. Come on Google - get this sorted.

Re: Nest WiFi Pro dropping offline

Anonymous — Mon, 07 Nov 2022 21:11:15 GMT

Why do you flag this as solved ? Why abuse the system so it looks like it´s solved when thousands of people are strugglig to get their refunds for a $500 non functional glossy plastic decoration box?

Re: Nest WiFi Pro dropping offline

Jdenotter — Mon, 07 Nov 2022 20:35:36 GMT

In a way, MY issue is now solved, although the issue at large is not. Thanks for confirming that the best course of action is to return the product.

Re: Nest WiFi Pro dropping offline

CyberWelshcake — Mon, 07 Nov 2022 21:57:19 GMT

I have few more days in which to return this to Google. What should I do ...?

Re: Nest WiFi Pro dropping offline

Anonymous — Mon, 07 Nov 2022 22:06:26 GMT

My advice would be to return it. God knows how many weeks until Google can find a solution and distribute the app/firmware update to remedy the errors. Right now they have no idea what's causing the issues and I was told they do not expect to fix this in the near future.

Re: Nest WiFi Pro dropping offline

CyberWelshcake — Tue, 08 Nov 2022 13:37:02 GMT

After three outages within as many hours this morning, I've returned mine to Google. I work from home and the unreliability of this Nest WiFi Pro is unworkable. Anyway, much higher speeds and no outages since I plugged my Nest WiFi back in. Did they test the Nest WiFi Pro before release???

Re: Nest WiFi Pro dropping offline

Zyauch — Thu, 10 Nov 2022 03:51:29 GMT

I have this same issue. However, I have noticed that it never happens when it’s just me at home working. I’m wondering if it’s an issue related to the number of devices taking bandwidth at one time?