topic Re: Google Wifi +Google Nest WiFi owner but NOT receive any discount email on Google Nest Wifi Pro in Nest Wifi

Google Wifi +Google Nest WiFi owner but NOT receive any discount email on Google Nest Wifi Pro

WilliamFE — Sat, 05 Nov 2022 13:56:35 GMT

Not having any discount email even I used the Google Wifi+Google Nest WiFi for years!

Re: Google Wifi +Google Nest WiFi owner but NOT receive any discount email on Google Nest Wifi Pro

Jhonleanmel — Tue, 08 Nov 2022 20:59:45 GMT

Hi WilliamFE,

Thanks for posting ― let's see what's happening.

A quick question: which country are you from?

Best,

Mel

Re: Google Wifi +Google Nest WiFi owner but NOT receive any discount email on Google Nest Wifi Pro

WilliamFE — Wed, 09 Nov 2022 01:39:08 GMT

Hi Jhonleanmel,

thx. I bought the Google Wifi+Google Nest Wifi in the US. And I fly between US and Hong Kong every few months.

I plan to buy Google Nest Wifi Pro in the US and ship to the US address. thx

Cheers

William

Re: Google Wifi +Google Nest WiFi owner but NOT receive any discount email on Google Nest Wifi Pro

Jhonleanmel — Wed, 09 Nov 2022 18:27:12 GMT

Hi WilliamFE,

Thanks for the update. I suggest reaching out to Google Store support.

Best,

Mel

Re: Google Wifi +Google Nest WiFi owner but NOT receive any discount email on Google Nest Wifi Pro

WilliamFE — Thu, 10 Nov 2022 03:00:47 GMT

Hi Mel,

They refer me to here...=)

cheers

William

Re: Google Wifi +Google Nest WiFi owner but NOT receive any discount email on Google Nest Wifi Pro

Jeff — Thu, 10 Nov 2022 16:31:24 GMT

Hi WilliamFE,

Did you speak with support, or did the contact support form bring you here? If you spoke directly with support, was it by phone or chat? Did you receive a case ID that you can share with us? We don't manage the discount emails, so I want to make sure that support is giving you the right information. If you can let me know how you were referred I can help you get to the right person.

Thanks,

Jeff

Re: Google Wifi +Google Nest WiFi owner but NOT receive any discount email on Google Nest Wifi Pro

WilliamFE — Fri, 11 Nov 2022 01:24:10 GMT

thx Jeff. one of the chat ID is Case ID [6-1164000033274]

I had asked the Google Store support few times for help. thxthx

Re: Google Wifi +Google Nest WiFi owner but NOT receive any discount email on Google Nest Wifi Pro

Jhonleanmel — Sat, 12 Nov 2022 17:55:41 GMT

Hey folks,

@WilliamFE, I suggest continuing the conversation there to avoid confusion.

Best,

Mel

Re: Google Wifi +Google Nest WiFi owner but NOT receive any discount email on Google Nest Wifi Pro

Jhonleanmel — Tue, 15 Nov 2022 18:05:57 GMT

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

Re: Google Wifi +Google Nest WiFi owner but NOT receive any discount email on Google Nest Wifi Pro

WilliamFE — Wed, 16 Nov 2022 09:58:39 GMT

Hi Mel,

Actually I have repeated experience of seeking google chat support and usually it would spent an hour and no solution.

For the Nest Wi-Fi Pro discount, I give up calling the google chat support.

thx for asking

William

Re: Google Wifi +Google Nest WiFi owner but NOT receive any discount email on Google Nest Wifi Pro

AbigailF — Thu, 17 Nov 2022 00:12:30 GMT

Hello WilliamFE,

I'm sorry to hear that you haven't gotten any feedback regarding the discount. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

Re: Google Wifi +Google Nest WiFi owner but NOT receive any discount email on Google Nest Wifi Pro

WilliamFE — Thu, 17 Nov 2022 02:54:52 GMT

Hi AbigailF,

Done. Thx

Cheers

William

Re: Google Wifi +Google Nest WiFi owner but NOT receive any discount email on Google Nest Wifi Pro

AbigailF — Thu, 17 Nov 2022 19:15:01 GMT

Hey WilliamFE,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Best,
Abi

Re: Google Wifi +Google Nest WiFi owner but NOT receive any discount email on Google Nest Wifi Pro

WilliamFE — Fri, 18 Nov 2022 07:37:34 GMT

thx Abi.

I am sure a lot of existing Google Wifi users (who can show the proof by a screenshot of Google Home App Witi wifi devices online) have the same issues as me. I guess it would be easier to open this discount offer within the Google Home App in which there are existing wifi devices. This would be reasonable to all eligible users.

thx

William