topic Re: Incorrect data usage from Google Home App in Nest Wifi

Incorrect data usage from Google Home App

rindra — Mon, 10 Oct 2022 13:01:12 GMT

There has been an outstanding issue going on Home App as reported by https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-Home-App-Reporting-Google-Incorrect-Data-Useage/td-p/189869.

Is there any resolution to this as this issue has been waiting for resolution for more than 3 months.

Re: Incorrect data usage from Google Home App

Jhonleanmel — Sat, 15 Oct 2022 21:21:04 GMT

Hey rindra,

A quick update here! Our team is still working through this incorrect data usage shown in your Google Home app to figure out next steps. If you haven't sent feedback already, please do so by following this link. Let me know if you have other questions or concerns ― we'd love to help.

Best,

Mel

Re: Incorrect data usage from Google Home App

Shonda21 — Wed, 16 Nov 2022 06:52:44 GMT

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Re: Incorrect data usage from Google Home App

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Re: Incorrect data usage from Google Home App

DavidJT — Mon, 28 Nov 2022 23:03:48 GMT

The other thread said the google team knows this is a problem.
what good will it do to fill out the form?
you’ve know about the problem for 5 months, is there any update?

Re: Incorrect data usage from Google Home App

aldi4swag — Tue, 06 Dec 2022 20:51:28 GMT

I also don't understand why this issue takes so long to get solved. Are there any insights we can get from Google on that topic?

Re: Incorrect data usage from Google Home App

HelpMeGuugle — Sun, 29 Jan 2023 12:41:38 GMT

@Jhonleanmel : would you please provide a status update on this issue. I’m getting charged a data use overage from my ISP, and my data from Google Wi-Fi is so obviously erroneous that I can’t use it to identify the root cause of the overage problem. This sort of visibility is why I invested in Google Wi-Fi to begin with, but it’s now just making things more confusing due to this bug. I filled out the form to provide more particulars. Thank you!

Re: Incorrect data usage from Google Home App

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