topic Re: Why can't I get the Nest Wifi Pro latest firmware? in Nest Wifi

Why can't I get the Nest Wifi Pro latest firmware?

Aria — Wed, 16 Nov 2022 11:47:33 GMT

I've tried everything including factory resetting the Nest Wifi Pro and it will not update to the latest firmware. I'm stuck on 1.63.318999 which means with my PPPoE connection I'm limited to around 30-50Mbps when I know I'm getting 900Mbps from BT. I've tried;

- Restarting network via app

- Restarting each point by unplugging and plugging it back in

- Factory resetting and setting up again from scratch

- Leaving it alone to see if it'll do it itself overnight

*myrouterip*/api/v1/status still shows;

      "blockingUpdate": 1,
      "softwareVersion": "1.63.318999",

Re: Why can't I get the Nest Wifi Pro latest firmware?

RXShorty — Wed, 16 Nov 2022 12:20:32 GMT

Hi @Aria

The firmware upgrade roll out is taking some time to reach all the devices.
It should arrive this week if all things are going according to plan. 😉

So please give it some more days to arrive, sorry you have to wait while having issues. 🙄

Re: Why can't I get the Nest Wifi Pro latest firmware?

ziggy86 — Wed, 16 Nov 2022 14:56:09 GMT

This is very frustrating. I too am waiting for this to see if it fixes my issues. leaning towards returning and getting something else.

Re: Why can't I get the Nest Wifi Pro latest firmware?

ideolog-twenty- — Wed, 16 Nov 2022 15:05:28 GMT

Is there a new update or is it that you wish there is, and ready, and eventually to be pushed?
According to Google online support, there was no information on ETA.

Can you please provide the new firmware version?

Also it would be great if you can provide a link to the changelog?

Thanks

Re: Why can't I get the Nest Wifi Pro latest firmware?

WindTreeSong — Wed, 16 Nov 2022 15:13:43 GMT

I am currently on 1.63.318999, which was the 2nd software update I received yesterday (just before that I was on 1.63.324969). Is there a newer version out there? If so, does it seem to improve anything?

Re: Why can't I get the Nest Wifi Pro latest firmware?

Aria — Wed, 16 Nov 2022 15:18:24 GMT

Sounds like you've gone backwards. 1.63.318999 is older than 1.63.324969 just based on the firmware numbering.

Re: Why can't I get the Nest Wifi Pro latest firmware?

ziggy86 — Wed, 16 Nov 2022 15:19:03 GMT

Seems like you are back to an older version, strange. I am still waiting for the update.

Re: Why can't I get the Nest Wifi Pro latest firmware?

RXShorty — Wed, 16 Nov 2022 15:23:59 GMT

Hi @ideolog-twenty- @Aria @ziggy86

As I am not a Google employee but a volunteer I don't have all the insights but have some information about the newer firmware version: 1.63.324946 (this is the one that runs on my own Google Nest Wifi Pro)

Currently, I have no changelog on what has changed exactly but it has to do with performance issues. 🙂

Re: Why can't I get the Nest Wifi Pro latest firmware?

WindTreeSong — Wed, 16 Nov 2022 17:14:48 GMT

have you seen improved performance from the newer firmware? I am nearing my return window and at this state, I cannot justify keeping the Nest wifi pro.

Re: Why can't I get the Nest Wifi Pro latest firmware?

RXShorty — Wed, 16 Nov 2022 17:23:39 GMT

Hi @WindTreeSong

I don't have any performance issues. My ISP provider does not use PPoE. So I am afraid I am not really a usefull resource right now. 🙂

Re: Why can't I get the Nest Wifi Pro latest firmware?

Dork1337 — Thu, 17 Nov 2022 19:59:33 GMT

wish there was a force update button

Re: Why can't I get the Nest Wifi Pro latest firmware?

MarinaN — Fri, 18 Nov 2022 11:33:17 GMT

Hi @RXShorty !

my current version is 1.63.324946 but I’m still experiencing connection issues.

do you know if there is a new version coming up?

Re: Why can't I get the Nest Wifi Pro latest firmware?

RXShorty — Fri, 18 Nov 2022 12:34:20 GMT

Hi @MarinaN

I am only aware of the version you are running now.

So I don't have any news on a new firmware update, I am sorry. 🙄

Did you try restarting your network already within the app?

Re: Why can't I get the Nest Wifi Pro latest firmware?

Aria — Sun, 20 Nov 2022 10:19:49 GMT

Finally updated and seems to have resolved the issues for me

Re: Why can't I get the Nest Wifi Pro latest firmware?

Jhonleanmel — Sun, 20 Nov 2022 17:55:25 GMT

Hey there,

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Best,
Mel