topic Re: WD My Cloud Network Devices not linking to Google nest Drive in Nest Wifi

WD My Cloud Network Devices not linking to Google nest Drive

katherineandlee — Wed, 13 Oct 2021 16:11:29 GMT

Can anyone help please. I have just changed from my old google router to a Nest router, previously i had two WD My Cloud network drives that were connecting perfectly through an ethernet port to my Macbook etc and i could login online and see them.

Since the change of router they have disappeared completely, except if i plug them directly into the nest router.

How do i get them back through the port?

Thanks in advance.

Re: WD My Cloud Network Devices not linking to Google nest Drive

Ashepherdson — Wed, 13 Oct 2021 22:53:38 GMT

You should still be able to see the devices as long as they are plugged in an on the network. My WD My Cloud drives are plugged into a network switch, so my layout is

ISP Modem > Nest Wifi Router > Switch > WD MY Clouds and other devices.

Re: WD My Cloud Network Devices not linking to Google nest Drive

katherineandlee — Thu, 14 Oct 2021 05:21:25 GMT

This is exactly what i have. Modem > Nest WiFi router > switch > WD My cloud devices and other devices too (all working fine?)

When i plug the My Cloud drives directly in to the router they show up on my network fine, but not through the switch????

Re: WD My Cloud Network Devices not linking to Google nest Drive

Jeff — Mon, 18 Oct 2021 19:50:34 GMT

Hey, katherineandlee.

Sorry about the issues you've been having getting your cloud drives onto your network. That sounds pretty frustrating. Let's see if we can figure out what's happening and come up with a fix.

I have a few questions that might help us narrow things down.

Do you have any other network devices that are connected through the switch?
If you do have other networked devices, do they show up on your network normally?
Have you been able to determine that the switch itself is working properly?
Have you tried power cycling your switch before reconnecting your cloud drives?

If you have tried this and are able to determine that the switch itself is not an issue, please let me know and we can look at other steps to take.

Thanks.

Re: WD My Cloud Network Devices not linking to Google nest Drive

katherineandlee — Wed, 20 Oct 2021 18:50:04 GMT

Hi Jeff,

Thank you for the email.

I do have other devices connected to the switch and they are fine and working normally.

I am not sure how to power cycle the switch, do you just mean turn it off and on again? I have turned lots of things on and off in various orders with no success in connecting the two ws my cloud drives?

Thanks again.

Lee

Re: WD My Cloud Network Devices not linking to Google nest Drive

Jeff — Thu, 21 Oct 2021 22:04:07 GMT

Hey, katherineandlee.

Yes, I mean to power down the switch itself completely in addition to the other devices involved. Sometimes a switch needs a power cycle when you update settings or power cycle other devices connected to it. It sounds like you have gone through that with most devices, but how about that switch itself?

Re: WD My Cloud Network Devices not linking to Google nest Drive

katherineandlee — Sat, 23 Oct 2021 11:52:16 GMT

Hi Jeff, did the whole power down, wait, restart. Unfortunately no change to the status of the two WD My Cloud storage devices. Everything else seems fine?

Any advice

Re: WD My Cloud Network Devices not linking to Google nest Drive

Ashepherdson — Sat, 23 Oct 2021 15:13:05 GMT

I think this is actually a my cloud issue, I received an email from WD about my own my cloud device as I noticed it had a des light and wasn't accessible either.

https://support-en.wd.com/app/answers/detail/a_id/24283

Re: WD My Cloud Network Devices not linking to Google nest Drive

katherineandlee — Sat, 23 Oct 2021 15:17:16 GMT

Thanks Ashepherdson, I have also been in touch with WD Mycloud and to be honest they have been useless. All they have told me to do is try a ‘4 sec reset’ and when that did not work to do a ‘40sec reset’ absolutely nothing more from them, other than an unrelated email saying they are stopping support for this product from next April 2022!

Re: WD My Cloud Network Devices not linking to Google nest Drive

Ashepherdson — Sat, 23 Oct 2021 15:22:33 GMT

Yeah, I actually have a number of their cloud products that support is being dropped on, which really annoys me considering they aren't even very old (one is only a year at this point). Ah well!

I know this may sound odd, but when you plug your mycloud into your switch, do the ethernet indicater lights come on to show it's connected? It may(unlikely) be a faulty switch, bad ethernet cable, etc.. gotta cover all the possibilities here.

Re: WD My Cloud Network Devices not linking to Google nest Drive

katherineandlee — Sat, 23 Oct 2021 15:38:03 GMT

Thanks again, yes lights at both ends of the Ethernet cable, both WD My cloud devices make a sound as if they are trying the link up and the lights at the switch go off when i tried to restart the cloud devices and came on again when they were powered on???? And all other devices through the switch are working fine. Really do not understand what is happening

Re: WD My Cloud Network Devices not linking to Google nest Drive

Jeff — Tue, 26 Oct 2021 21:01:21 GMT

Hey, katherineandlee.

It's been a few days and it looks like you were making a little progress in figuring this out. I just wanted to follow up to see if you could confirm or not if the issue was with your services with WD or if it was something we needed to continue to investigate on our end. If you know any more, just let me know.

Thanks.

Re: WD My Cloud Network Devices not linking to Google nest Drive

katherineandlee — Tue, 26 Oct 2021 21:22:43 GMT

Hi Jeff, thank you. Still having issues. I am hoping to get a call arranged with WD, but both my drives do seem to be functioning, but will just not connect since the nest router was installed. Network switch is fine. It is very odd.

Re: WD My Cloud Network Devices not linking to Google nest Drive

Jeff — Tue, 26 Oct 2021 21:40:51 GMT

Ok, that sounds good. If there's any info they give you that will help us along, that would be perfect. Hopefully that goes well. If you need further help from there, we'll be here.

Thanks.

Re: WD My Cloud Network Devices not linking to Google nest Drive

Jeff — Fri, 29 Oct 2021 15:58:59 GMT

Hey, katerineandlee.

I didn't want you to think I had forgotten this, so I'm just checking in to see if you had any luck with your ISP. If you're still waiting on that call, no worries. If you have heard from them and still need some help, just let us me know.

Thanks.

Re: WD My Cloud Network Devices not linking to Google nest Drive

Jeff — Tue, 02 Nov 2021 21:07:27 GMT

Hi again, katherineandlee.

Just one more quick check in to see if you were still needing some support on this. If there's more I can do here, just let me know.

Thanks.

Re: WD My Cloud Network Devices not linking to Google nest Drive

Jeff — Wed, 03 Nov 2021 22:38:59 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks