topic Re: Not getting notifications when the connection is lost in Nest Wifi

Not getting notifications when the connection is lost

MarinaN — Fri, 18 Nov 2022 11:37:08 GMT

Why am I not getting notifications when the router looses connection if all my notification signs are turned on?

Re: Not getting notifications when the connection is lost

MplsCustomer — Fri, 18 Nov 2022 15:06:33 GMT

As just another Google Nest customer, and maybe I'm missing something, but I guess I would wonder how a WiFi point could notify you it lost its internet connection, since it would need an internet connection to notify you.

Re: Not getting notifications when the connection is lost

Anonymous — Fri, 18 Nov 2022 16:11:36 GMT

It's not the puck that goes offline that notifies, but Google backend when it looses connection to the puck in question.

Re: Not getting notifications when the connection is lost

MplsCustomer — Fri, 18 Nov 2022 16:15:28 GMT

@Anonymous

Then in this case, is the Google Nest backend apparently failing to send notifications?

Re: Not getting notifications when the connection is lost

Anonymous — Fri, 18 Nov 2022 17:54:39 GMT

That. Or OS notification settings for the app; there are such settings avsilable outside the app on Android at least. Or the problem of Nest Wifi units appearing as offline in the Google Home app without actually being offline.

Re: Not getting notifications when the connection is lost

AbigailF — Mon, 21 Nov 2022 19:26:17 GMT

Hey folks,

Thanks for lending a hand, @Anonymous.

@MarinaN, I wanted to check if you were able to take a look at your phone’s notification settings as mentioned above. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Abi

Re: Not getting notifications when the connection is lost

AbigailF — Thu, 24 Nov 2022 21:21:07 GMT

Hi MarinaN,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: Not getting notifications when the connection is lost

MarinaN — Fri, 25 Nov 2022 13:03:33 GMT

Hi Abi,

im still not getting notifications when the router goes offline, but happily the Wi-Fi stopped dropping so often

Re: Not getting notifications when the connection is lost

AbigailF — Fri, 25 Nov 2022 23:53:41 GMT

Hey MarinaN,

I’m happy to hear that the dropping issue has stopped. To confirm, were you able to check your phone’s notification settings? It could be the reason why you’re not getting notifications from your Google Home app.

Cheers,

Abi

Re: Not getting notifications when the connection is lost

AbigailF — Tue, 29 Nov 2022 00:45:55 GMT

Hi MarinaN,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: Not getting notifications when the connection is lost

AbigailF — Wed, 30 Nov 2022 00:56:31 GMT

Hey MarinaN,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Abi