topic Re: Google Nest Wifi not connecting to Dodo NBN in Nest Wifi

Google Nest Wifi not connecting to Dodo NBN

taqi — Mon, 21 Nov 2022 00:19:13 GMT

Following the instructions on Dodo website and the google website - no luck getting connected to the internet.

I have a router provided by my Dodo and I've tried connecting the Google router directly to the NBN box and also tried connecting it to the Dodo router - neither seems to work.

Google has some documentation about this here: https://support.google.com/googlenest/answer/9798157?hl=en-AU&visit_id=638045789181757522-1494733138&rd=1

Not quite sure what else I can do to get the mesh working.

Anyone else with Dodo and a Google Nest wifi?

Re: Google Nest Wifi not connecting to Dodo NBN

David_K — Mon, 21 Nov 2022 00:28:34 GMT

Given you're using NBN, try these steps:

Connect your NBN box to the wall as per normal.
Connect your DODO supplied router to the NBN box as DODO instruct you.
Connect a computer to the LAN port on the DODO router.
Disable the Wi-Fi networks on the DODO router.
Connect the WAN port of the Nest Wifi router to the LAN port of the DODO router. It should get a DHCP address from the DODO LAN range.
Start the normal setup of Nest Wifi using the Home app. You should see it gets a WAN IP from the LAN range given out by the DODO router.

With this configuration, you might run into Double NAT, which isn't necessarily a problem. But if it's causing problems, it's recommended that you put your DODO router in bridge mode.

Re: Google Nest Wifi not connecting to Dodo NBN

taqi — Mon, 21 Nov 2022 00:52:09 GMT

Thanks David.

I tried the steps you outlined above.

After disabling the wireless bands, i tried setting up the Google router... But still the same issue. ☹️

Re: Google Nest Wifi not connecting to Dodo NBN

David_K — Mon, 21 Nov 2022 16:24:17 GMT

Do you get internet access at step 3 when you connect a computer to a LAN port on the DODO router?

Re: Google Nest Wifi not connecting to Dodo NBN

taqi — Tue, 22 Nov 2022 08:54:17 GMT

Yes, the laptop remains connected to internet even after I disable the Wifi bands.

Re: Google Nest Wifi not connecting to Dodo NBN

David_K — Tue, 22 Nov 2022 11:40:13 GMT

What IP range is the DODO router using, or what IP address does the laptop get? I wonder if there's a conflict going on here:

Local IP network changed to 192.168.85.0/24 (Google Wifi) - Google Nest Help

Re: Google Nest Wifi not connecting to Dodo NBN

taqi — Tue, 22 Nov 2022 22:01:11 GMT

The IP address pool is 192.168.1.100-192.168.1.250 on the Dodo router.

The laptop gets 192.168.1.119

Is that sign of a conflict?

Re: Google Nest Wifi not connecting to Dodo NBN

David_K — Tue, 22 Nov 2022 23:00:07 GMT

No that should be fine. Nest Wifi uses 192.168.86.0/24 by default for LAN addresses so no conflict going on. I'm out of ideas unfortunately!

Re: Google Nest Wifi not connecting to Dodo NBN

taqi — Wed, 23 Nov 2022 20:45:30 GMT

Hi davidking, thank you for all your help with this.

After speaking to a lot of different people at Dodo I finally stumbled upon someone who knew what was going on and suggested that I'll have to move to a BYO modem type account.

Basically, when you sign up with Dodo (or most other ISPs that has provisions for a BYO router) they create either a Dodo modem account (which has vlan tagging) or a BYO modem account.

Basically, Dodo cancelled my account (which led to no internet for all of yesterday) but they reactivated my account under BYO modem and last night I was finally able to set up my Nest wifi. I did have to call them a few times because their processes have a lot of holes in them.

Thanks again for all your help.

Re: Google Nest Wifi not connecting to Dodo NBN

David_K — Wed, 23 Nov 2022 21:48:56 GMT

So glad to hear that, no problem!

Re: Google Nest Wifi not connecting to Dodo NBN

AbigailF — Tue, 29 Nov 2022 01:41:22 GMT

Hey folks,

Thanks for lending a hand, @David_K.
@taqi, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Re: Google Nest Wifi not connecting to Dodo NBN

taqi — Tue, 29 Nov 2022 23:01:34 GMT

Thanks Abi, I'm up and running now 🙂

Re: Google Nest Wifi not connecting to Dodo NBN

AbigailF — Wed, 30 Nov 2022 00:15:09 GMT

Hi taqi,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Abi

Re: Google Nest Wifi not connecting to Dodo NBN

taqi — Wed, 30 Nov 2022 00:38:53 GMT

Please do

Re: Google Nest Wifi not connecting to Dodo NBN

AbigailF — Wed, 30 Nov 2022 18:29:16 GMT

Hello taqi,

I'll be locking this thread now. You can always create a new thread if you have a new concern or question. We'll be here to help you out.

Best,
Abi