topic Re: Nest Wifi Router Turns Off Randomly in Nest Wifi

Nest Wifi Router Turns Off Randomly

Skinny — Tue, 15 Nov 2022 07:41:14 GMT

The indicator light turns off and there is no internet for about less than 5 minutes and then it fixes itself. In the Google Home App, it doesn't show that the internet is down. I assume that the router itself turns off for a bit but I'm not exactly sure.

Re: Nest Wifi Router Turns Off Randomly

Anonymous — Tue, 15 Nov 2022 10:55:09 GMT

Does the Nest Wifi unit get very hot/ warm when this happens? We don't know if overheating is an issue yet, but it could be. It's also mentioned by these users:

Re: Nest Wifi Router Turns Off Randomly

Skinny — Wed, 16 Nov 2022 02:27:35 GMT

Possibly, although I think it's at least warm all the time.

Re: Nest Wifi Router Turns Off Randomly

Anonymous — Wed, 16 Nov 2022 22:29:56 GMT

I forgot to ask, which Nest Wifi model do you have? The new Nest Wifi Pro, or the older Nest Wifi router? More info on the various models here:

https://support.google.com/googlenest/answer/6280668?hl=en

Re: Nest Wifi Router Turns Off Randomly

Skinny — Thu, 17 Nov 2022 03:11:29 GMT

The older nest wifi router

Re: Nest Wifi Router Turns Off Randomly

Anonymous — Thu, 17 Nov 2022 07:22:06 GMT

Ah, then overheating is even less likely.

I'd try to factory reset all Nest Wifi units ( https://support.google.com/googlenest/answer/6246619?hl=en ) and set them up from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ). Reuse the network name (SSID) and password, then all your devices should reconnect automatically.

If the same thing happens after that, and the LED light actually powers of when it happens, it sounds like a defective unit or maybe power adapter to me.

Re: Nest Wifi Router Turns Off Randomly

Jhonleanmel — Sat, 19 Nov 2022 19:27:13 GMT

Hey folks,

We appreciate your help here, @Anonymous.
@Skinny, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: Nest Wifi Router Turns Off Randomly

Jhonleanmel — Tue, 22 Nov 2022 19:35:09 GMT

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

Re: Nest Wifi Router Turns Off Randomly

Jhonleanmel — Wed, 23 Nov 2022 20:48:33 GMT

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel