topic Re: Inconsistent Speeds in Nest Wifi

Inconsistent Speeds

Cody238 — Mon, 14 Nov 2022 17:36:38 GMT

Hi, I have been noticing a massive inconsistency in speed between the router and my devices. The router speed test averages between 600 and 700mbps, but my devices average between 10 and 50. The connection has recently started to drop multiple times per day. My access points say they have a good or great connection, and all of my devices are at 4-5 bars even during the connection drops. Some speed loss is expected with WiFi devices, but this seems extreme. Is there anything I can do to troubleshoot and resolve this issue? Thank you in advance.

Re: Inconsistent Speeds

kirkx5m — Tue, 15 Nov 2022 05:55:42 GMT

we have gig service and testing shows 900/900, our google router is hardwired to our frontier router and wifi speeds are barely over 200/200, very frustrating indeed. like others mentioned this is not acceptable!!!!!

Re: Inconsistent Speeds

Dorkimoe — Tue, 15 Nov 2022 16:37:00 GMT

firmware update is coming out to address the speeds this week

Re: Inconsistent Speeds

kirkx5m — Tue, 15 Nov 2022 19:32:20 GMT

i’m reading threads and firmware updates have been rolled out since march hopefully this is the one!

Re: Inconsistent Speeds

AbigailF — Mon, 21 Nov 2022 18:41:29 GMT

Hi everyone,

Thanks for posting — let's see what's going on.

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,
Abi

Re: Inconsistent Speeds

AbigailF — Fri, 25 Nov 2022 02:26:25 GMT

Hey folks,

Chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Cheers,
Abi

Re: Inconsistent Speeds

kirkx5m — Fri, 25 Nov 2022 03:40:43 GMT

i’ll try this weekend and come back here to post results

Re: Inconsistent Speeds

AbigailF — Fri, 25 Nov 2022 22:26:44 GMT

Hi kirkx5m,

Sure, we'll wait for the results. I'll keep this thread open but please be advised that as Community specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Best,
Abi

Re: Inconsistent Speeds

AbigailF — Mon, 28 Nov 2022 22:43:47 GMT

Hey everyone,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Cheers,
Abi

Re: Inconsistent Speeds

AbigailF — Tue, 29 Nov 2022 23:59:01 GMT

Hello folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Abi

Re: Inconsistent Speeds

kirkx5m — Wed, 30 Nov 2022 00:00:35 GMT

hi Abi is there a 1 on 1 chat or phone support I can get?

Re: Inconsistent Speeds

AbigailF — Wed, 30 Nov 2022 18:13:16 GMT

Hi kirkx5m,

Our Google Wifi phone support number is 1-844-442-3693. You can also reach out to our chat support through this link. You just need to fill out the necessary details and you should be able to reach a chat agent shortly.

Cheers,
Abi

Re: Inconsistent Speeds

AbigailF — Sat, 03 Dec 2022 19:43:17 GMT

Hey kirkx5m,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: Inconsistent Speeds

AbigailF — Sun, 04 Dec 2022 20:58:23 GMT

Hello kirkx5m,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi

Re: Inconsistent Speeds

kirkx5m — Sun, 04 Dec 2022 21:03:10 GMT

you can lock it up thank you

spoke with customer service to no avail the speeds are still slow

ordered a netgear orbi to replace my google wifi sadly

Re: Inconsistent Speeds

AbigailF — Tue, 06 Dec 2022 00:33:55 GMT

Hi kirkx5m,

We're sad to see you go. If ever you change your mind, we're here to help. We'll be locking this thread shortly. Feel free to create a new thread should you need further assistance.

Regards,
Abi