topic Re: Wifi hub with no QR, no setup code, status API doe.. in Nest Wifi

Wifi hub with no QR, no setup code, status API doe..

kspear — Sat, 19 Nov 2022 01:46:58 GMT

Like Ohnomywifi, I am having the same problem. No QR, API status does not contain a psk to connect manually.

I've been running two google mesh networks for 5 years with no problems. This one device is presenting problems but I wanted to try one more time before throwing it away.

Numerous reset don't make it better.

You sent him a form and worked with him offline?

Re: Wifi hub with no QR, no setup code, status API doe..

AbigailF — Wed, 23 Nov 2022 02:30:22 GMT

Hi kspear,

Thanks for posting — let's see what's going on.
To clarify, you already tried to get the setup credentials by generating a status report, but it doesn’t show any, correct?

Best,

Abi

Re: Wifi hub with no QR, no setup code, status API doe..

kspear — Wed, 23 Nov 2022 02:45:39 GMT

Correct, it shows this

"setupNetwork": {
"ssid": "setup7B4D0"
},
"setupState": "NO_SETUP",
"software": {
"blockingUpdate": 0,
"softwareVersion": "14150.376.32",
"updateChannel": "stable-channel",
"updateNewVersion": "0.0.0.0",
"updateProgress": 0.0,
"updateRequired": false,
"updateStatus": "idle" ......

Re: Wifi hub with no QR, no setup code, status API doe..

AbigailF — Sun, 27 Nov 2022 19:21:58 GMT

Hey kspear,

To clarify, are you trying to set up a Google Wifi router or a point? I'll wait for your update.

Regards,
Abi

Re: Wifi hub with no QR, no setup code, status API doe..

kspear — Sun, 27 Nov 2022 19:07:52 GMT

Sorry, I am still having the same problem. See my post above with the status report. Help

Re: Wifi hub with no QR, no setup code, status API doe..

AbigailF — Wed, 30 Nov 2022 20:15:54 GMT

Hi kspear,

Thanks for the update. Is it the main Google Wifi router that you’re trying to set up or is it an additional point?

Best,
Abi

Re: Wifi hub with no QR, no setup code, status API doe..

kspear — Wed, 30 Nov 2022 20:45:18 GMT

Thanks for asking Abi,

It is an additional point.

Re: Wifi hub with no QR, no setup code, status API doe..

AbigailF — Wed, 30 Nov 2022 21:03:08 GMT

Hey kspear,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

Re: Wifi hub with no QR, no setup code, status API doe..

kspear — Wed, 30 Nov 2022 21:10:21 GMT

Done.

Thank you

Re: Wifi hub with no QR, no setup code, status API doe..

AbigailF — Thu, 01 Dec 2022 21:33:59 GMT

Hey kspear,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Abi