topic Re: "Your Network is Offline" -- Nest Gen 2 Mesh Network in Nest Wifi

"Your Network is Offline" -- Nest Gen 2 Mesh Network

Fortejd — Sat, 26 Nov 2022 21:47:37 GMT

Google Home has been fine for my Nest WiFi Gen 2 network for months, but since 11/20/2022 it's told me my network is offline, which it isn't. Now I can't admin my network at all. I've tried restarting the Google router, force closing the Home app and reinstalling the Home app. Any ideas on what's going on here?

Re: "Your Network is Offline" -- Nest Gen 2 Mesh Network

Emnich — Sun, 27 Nov 2022 00:47:51 GMT

I'm having the exact same issue.

Re: "Your Network is Offline" -- Nest Gen 2 Mesh Network

Fortejd — Sun, 27 Nov 2022 00:59:24 GMT

Glad to know it not just me. Did your issue just start recently? I'm guessing some update broke functionality. Hope Google recognizes the problem and fixes it soon or I'll have to replace my whole mesh network which would not make me happy.

Re: "Your Network is Offline" -- Nest Gen 2 Mesh Network

Emnich — Sun, 27 Nov 2022 01:24:28 GMT

Yes, started in the past few weeks. I saw a suggestion to toggle the cloud wifi services off and back on. It's under privacy settings. Then restart modem and router. I haven't tried yet - just read about it a few minutes ago.

Re: "Your Network is Offline" -- Nest Gen 2 Mesh Network

Fortejd — Sun, 27 Nov 2022 01:41:41 GMT

I just tried it, but I can't even toggle the cloud service off. It just spins and times out

Re: "Your Network is Offline" -- Nest Gen 2 Mesh Network

Emnich — Sun, 27 Nov 2022 02:11:57 GMT

Same here. Spins and times out. The older style google wifi pods aren't having this issue. I setup the older ones for my mom and also have those on the my Home app and there's no problem. Ugh.

Re: "Your Network is Offline" -- Nest Gen 2 Mesh Network

Fortejd — Sun, 27 Nov 2022 02:17:42 GMT

So only the Gen 2 system? Come on Google, fix this.

Re: "Your Network is Offline" -- Nest Gen 2 Mesh Network

Emnich — Sun, 27 Nov 2022 02:53:04 GMT

This is the "solution" posted on Google support page. But it didn't work for me. Got the same spinning and timeout.

Disable IPv6 in the Google Home app:

Open the Google Home app
Tap the Wifi coin
Settings
Scroll down and tap Advanced networking.
Scroll down to IPv6.
Toggle the switch off

Re: "Your Network is Offline" -- Nest Gen 2 Mesh Network

Fortejd — Sun, 27 Nov 2022 03:01:11 GMT

Didn't work for me either

Re: "Your Network is Offline" -- Nest Gen 2 Mesh Network

Fortejd — Tue, 29 Nov 2022 13:35:54 GMT

Have you had any luck solving this problem?

Re: "Your Network is Offline" -- Nest Gen 2 Mesh Network

Emnich — Tue, 29 Nov 2022 13:43:19 GMT

I found a work-around for now. No offline error for 2 whole days! I'm not sure which part actually band-aided the issue. I plugged in an old router between the modem and nest router. I also deleted my "home" and started from scratch. Had to hard reset the router to get it to work. I also hard reset each pod right before I connected them. The app wasn't finding the pods without the hard reset. Once the network was up, I removed the other router and plugged the nest router into the modem. Does this all make sense?

Re: "Your Network is Offline" -- Nest Gen 2 Mesh Network

Jeff — Thu, 19 Jan 2023 20:33:14 GMT

Hey Fortejd,

Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting. If you still need help, let me know and I'll be happy to work on this with you.

Thanks,
Jeff

Re: "Your Network is Offline" -- Nest Gen 2 Mesh Network

AbigailF — Mon, 23 Jan 2023 00:20:29 GMT

Hi Fortejd,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: "Your Network is Offline" -- Nest Gen 2 Mesh Network

AbigailF — Tue, 24 Jan 2023 06:32:44 GMT

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Abi