topic Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro in Nest Wifi

Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

Juancito79 — Thu, 01 Dec 2022 10:57:00 GMT

Dear all,

When connected to my new Google WIFI mesh Pro, I'm not able to download apps from Playstore. It is not phone related, everybody from my family has the same problem (different phones, different accounts). Even our smart TV does have this problem. It keeps saying "In behandeling" (Dutch for "Pending...").

When I disable WIFI, and connect to 4G or another WIFI-network, download starts...?

Any idea what I can do to fix this problem?

Thanks in advance!

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

olavrb — Thu, 01 Dec 2022 13:28:45 GMT

Try to disable IPv6 if you haven't already. Enabling it too can solve strange problems like this. So try to just toggle this setting basically.

https://support.google.com/googlenest/answer/6361450?hl=en

Could also help to set custom DNS:

Also make sure to avoid double NAT if possible, it too can cause strange problems and performance degradation.

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

AbigailF — Sun, 04 Dec 2022 21:40:32 GMT

Hey folks,

@olavrb, appreciate your helpful response.
@Juancito79, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Abi

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

AbigailF — Thu, 08 Dec 2022 00:07:12 GMT

Hi Juancito79,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Regards,
Abi

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

EmersonB — Fri, 09 Dec 2022 16:29:36 GMT

Hi everyone,

@Juancito79 just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, olavrb and Abi.

Regards,
Emerson

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

HanLaporte — Sun, 11 Dec 2022 08:16:45 GMT

I have exactly same issue and is not resolved by toggling the settings. The issue seems to be that downloading is not working or limited to a very small size (not the full app).

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

AbigailF — Sun, 11 Dec 2022 21:34:33 GMT

Hi HanLaporte,

I'm sorry to hear you're also having this issue. To clarify, have you tried doing all the steps provided by @olavrb, including the part where you have to check if you have double NAT in your network? We'll wait for your update.

Cheers,
Abi

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

HanLaporte — Sun, 11 Dec 2022 23:42:57 GMT

I assume I have indeed a double NAT, but the modem/router provided by ISP does not support bridge mode.

I have 2 Google Wifi Pro units connected in Mesh after the ISP modem/router.

Not sure if it is linked to the same issue, but google Home does not detect my new Chromecast any more neither.

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

AbigailF — Mon, 12 Dec 2022 19:34:12 GMT

Hello HanLaporte,

You may contact your ISP first to confirm if you have double NAT in your network. We'll wait for your update.

Regards,
Abi

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

HanLaporte — Tue, 13 Dec 2022 12:09:32 GMT

I have contacted ISP. They do not support bridge mode with the current modem/router. They were suggesting to evaluate to make some changes on my responsibility in the advanced setting, implementing portforwarding ??? Not convinced that this would remove the double NAT.

Please advise

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

Juancito79 — Tue, 13 Dec 2022 12:30:45 GMT

I made the changes, and It slightly helped, but downloading from Google Playstore still takes a lot of time. Sometimes it works after a lot of time, but I'm not patient, so I disable my WIFI and download on my 4G. Don't know what to do more. Thank God I'm not downloading a lot of apps, so it isn't that big deal.

The rest works great on Google Nest Pro.

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

Jeff — Tue, 13 Dec 2022 18:07:20 GMT

Hi Juancito79,

I'm happy to see you're seeing some improvements. Were you able to get the download fully installed at this point?

Thanks,
Jeff

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

Juancito79 — Tue, 13 Dec 2022 20:20:02 GMT

Hi Jeff,

I'm not having problems to install things, only downloading from Playstore.
I posted a video to illustrate the problem: works on 4G, not on WIFI...

https://photos.app.goo.gl/3A5e2bCyN7xSe3gj7

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

Jeff — Tue, 13 Dec 2022 23:12:42 GMT

Thanks for the clarification, Juancity79.

Just to double check, did you try disabling IPv6 and enabling WPA3 in your network settings? If so, did anything change at all for you?

Thanks,

Jeff

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

Juancito79 — Wed, 14 Dec 2022 07:59:40 GMT

Dear Jeff,

IPv6 was disabled. I just enabled WPA3, which was not. I will test if that does the trick.
I found out that using a VPN does solve the problem... any ideas about that?

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

HanLaporte — Wed, 14 Dec 2022 08:55:11 GMT

Exactly the same with me

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

HanLaporte — Wed, 14 Dec 2022 10:33:36 GMT

Tested VPN too.

Apps from App Store are indeed downloaded (and installed) while using VPN (with Wifi) and using GPRS 4G with mobile network.

I am also not frequently installing new apps, but more critical is that the existing Apps are not getting updated

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

Juancito79 — Thu, 15 Dec 2022 05:01:13 GMT

Enabling WPA3 did not solve the problem😔

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

Jhonleanmel — Thu, 15 Dec 2022 17:47:55 GMT

Hey folks,

Thanks for the updates. Could you confirm what your ISP is?

Best,

Mel

Re: Not able to download apps from Google Playstore while connected to Google WIFI mesh Pro

HanLaporte — Thu, 15 Dec 2022 18:07:10 GMT

Mine is Telenet (belgium)