topic Re: Cannot connect NEST to google acct in Nest Wifi

Cannot connect NEST to google acct

jjskicondo — Wed, 09 Nov 2022 15:36:07 GMT

Lost original un/pw for my NEST thermostat. It used to allow me to control remotely 3 properties. Now it is unaccessible.

Re: Cannot connect NEST to google acct

MplsCustomer — Wed, 09 Nov 2022 18:04:28 GMT

@jjskicondo

Most of the replies in this community forum come from other customers. You could try contacting Support to see if they can offer any guidance with a lost username and password:

https://support.google.com/googlenest/gethelp

Re: Cannot connect NEST to google acct

EdwardT — Tue, 15 Nov 2022 03:47:37 GMT

Hi folks,

@MplsCustomer, thanks for the help!

@jjskicondo, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

Re: Cannot connect NEST to google acct

EdwardT — Fri, 18 Nov 2022 03:57:29 GMT

Hey jjskicondo,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Cannot connect NEST to google acct

EdwardT — Tue, 22 Nov 2022 00:10:30 GMT

Hi jjskicondo,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Cannot connect NEST to google acct

jjskicondo — Tue, 22 Nov 2022 00:12:33 GMT

No In haven't, I am not at the hangar until tommorrow. I will try then.

Re: Cannot connect NEST to google acct

EdwardT — Tue, 22 Nov 2022 22:16:31 GMT

Hi jjskicondo,

Thanks for the update. I'll be keeping this thread open until you get to try the steps. Keep us posted.

Thanks,

Edward

Re: Cannot connect NEST to google acct

jjskicondo — Tue, 22 Nov 2022 22:55:06 GMT

My device the NEST thermostat, has an entry key of PCH12RH. I enter that and ht return.

It comes back with "CHECK AND TRY AGAIN”. It goes nowhere after that.

John Jensen (jjskicondo)

Re: Cannot connect NEST to google acct

EdwardT — Wed, 23 Nov 2022 02:29:22 GMT

Hi jjskicondo,

Thanks for the response. To isolate the issue, could you try resetting the Nest Thermostat back to factory defaults?

Thanks,

Edward

Re: Cannot connect NEST to google acct

EdwardT — Sat, 26 Nov 2022 02:42:26 GMT

Hi jjskicondo,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Cannot connect NEST to google acct

Jake — Thu, 01 Dec 2022 19:11:24 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Cannot connect NEST to google acct

jjskicondo — Thu, 01 Dec 2022 23:04:37 GMT

I am not responding in a timely manner as the NEST is at my office and I am an hour away.

Re: Cannot connect NEST to google acct

jjskicondo — Thu, 01 Dec 2022 23:06:02 GMT

I just love how some thing so simple has to be taken over by Google and now I can't reset it.

Re: Cannot connect NEST to google acct

Jake — Tue, 14 Feb 2023 20:20:36 GMT

Hey there,

Apologies for the delayed reply. I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Cannot connect NEST to google acct

Jake — Fri, 17 Feb 2023 18:35:46 GMT

Hey there,

I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake