topic Re: Google Home Speed test in Nest Wifi

Google Home Speed test

Wpscheff — Fri, 02 Dec 2022 22:11:42 GMT

I've heard that Google Home speed test reports lower than actual mega bits per second. Is that correct?

Re: Google Home Speed test

Jhonleanmel — Fri, 02 Dec 2022 22:20:59 GMT

Hi Wpscheff

Our teams are aware of an issue where the Google Home app built-in internet speed test results may be lower than expected for internet connection speeds faster than 500 Mbps. We're working on a fix to be rolled out in an upcoming software release-- please stay tuned to this thread for updates. We'll continue to monitor the comments and keep our team informed of the impact to you and other customers.

With that in mind, the speed test issue does not impact actual system performance. If you have an internet connection with speeds greater than 500 Mbps, we suggest using an alternate speed test app from your phone or computer.

Best,

Mel

Re: Google Home Speed test

Chestnut — Mon, 05 Dec 2022 05:22:31 GMT

I have had the reverse, my Google Home speed test on my iphone 11, shows 524 download and 14 upload. However, using the same device, I went to google.com on my safari browser and searched for "speed test". When I use that speed test, my download speed is 32 and my upload was 2.2.

Why am I having two different speeds on two different tests, but it is on the same device?

Re: Google Home Speed test

Jhonleanmel — Thu, 08 Dec 2022 18:14:26 GMT

Hi Chestnut,

This is being investigated by our team. We'll update the thread soon.

Thanks,

Mel

Re: Google Home Speed test

Jeff — Tue, 21 Feb 2023 21:32:54 GMT

Hey Chestnut,

It's been a while since we engaged on this and we've even had some app updates since you last posted. Are you still seeing this same result, or are things more in line with expectation now?

Thanks,
Jeff

Re: Google Home Speed test

LovelyM — Thu, 02 Mar 2023 17:49:40 GMT

Hello there,

Thanks for the help here, Mel and Jeff.

@Chestnut, I want to check in and see if you are still in need of any help. Please let me know, as I would be happy to further assist you and answer any questions you may have.

Best,
Lovely

Re: Google Home Speed test

LovelyM — Fri, 03 Mar 2023 18:03:37 GMT

Hi Chestnut,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Lovely