topic Re: Access google wifi with a new account in Nest Wifi

Access google wifi with a new account

Vitorio — Sat, 03 Dec 2022 20:43:49 GMT

I closed a google account that was used to set up my google wifi and a point. Now I do not see my router and the point in the Google Home app. Is there a way to factory reset it without Home app so I would be able to set it up with another account?

Thank you

Re: Access google wifi with a new account

olavrb — Sun, 04 Dec 2022 09:39:55 GMT

Yes, factory reset can be done using the physical button. Described here:

https://support.google.com/googlenest/answer/6246619?hl=en

Re: Access google wifi with a new account

Vitorio — Sun, 04 Dec 2022 22:04:16 GMT

And also do I need to unplug the modem cable before resetting the router and the point . Thank you

Re: Access google wifi with a new account

olavrb — Sun, 04 Dec 2022 22:13:19 GMT

You can leave the power cable connected to the modem, and the ethernet cable going from the modem to the primary Nest Wifi unit can be either connected or disconnected, I think.

Re: Access google wifi with a new account

Vitorio — Sun, 04 Dec 2022 22:51:59 GMT

Thanks a lot for being so patient with me. One more question. What about the google point?

Does it need to be restored separately? Does it need to remain plugged during router' restore?

Re: Access google wifi with a new account

olavrb — Mon, 05 Dec 2022 06:42:16 GMT

No worries. 🙂

The point must be factory reset too, then added to the new network after the first/primary Nest Wifi unit has been set up.

Re: Access google wifi with a new account

Vitorio — Mon, 05 Dec 2022 19:59:45 GMT

Thank you

Re: Access google wifi with a new account

Vitorio — Tue, 06 Dec 2022 23:45:28 GMT

Thanks again for your help. I was able to factory reset both router and google point. They are all showed in Google Home app now and everything works.

Great

Re: Access google wifi with a new account

Sarac87 — Mon, 26 Dec 2022 13:09:33 GMT

Had so many phone an account New at this just would like my date also me to get protection so set up. Where I don't have so many accounts, just one or two that I can get done and also CAN sign into at anytime,where ever and whenever I would like to. Learning is hard for someone like me. lol

Re: Access google wifi with a new account

Sarac87 — Mon, 26 Dec 2022 13:19:21 GMT

How on just a phone

Re: Access google wifi with a new account

AbigailF — Mon, 26 Dec 2022 21:18:49 GMT

Hi Sarac87,

To confirm, are you trying to set up a new Google account on your phone? We'll wait for your update.

Best,
Abi

Re: Access google wifi with a new account

AbigailF — Sun, 01 Jan 2023 04:44:23 GMT

Hey Sarac87,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Regards,
Abi

Re: Access google wifi with a new account

AbigailF — Mon, 02 Jan 2023 20:04:10 GMT

Hello Sarac87,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi

Re: Access google wifi with a new account

Jeff — Thu, 19 Jan 2023 20:38:01 GMT

Hey everyone,

It looks like we got resolution on this thread. I just wanted to check in real fast and see if anyone needs anything more or to see if we're all set on this one. If there's more I can do, just let me know.

Thanks,
Jeff

Re: Access google wifi with a new account

AbigailF — Mon, 23 Jan 2023 00:18:36 GMT

Hi folks,

Thanks for the help, @olavrb and @Jeff.
@Vitorio, chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Abi

Re: Access google wifi with a new account

AbigailF — Tue, 24 Jan 2023 06:29:59 GMT

Hello Vitorio,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Abi