topic Re: google nest point won’t finalize setup. Times out in Nest Wifi

google nest point won’t finalize setup. Times out

csterrett — Sat, 26 Nov 2022 05:10:21 GMT

I’ve had this connection point for about a year now and just recently lost connection. I removed it from my google home, restored factory settings and started over. Now when it gets to the final step up finishing up the setup, it times out and never adds the point properly to my google home. Help?

Re: google nest point won’t finalize setup. Times out

Anonymous — Sun, 27 Nov 2022 09:33:31 GMT

See following Google Support guide for "Troubleshoot setup with iOS":
• https://support.google.com/googlenest/answer/12961504?hl=en

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Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

While connected to the Google Wifi/ Nest Wifi wireless network with your iPhone or iPad and doing work with the Google Home app, make sure following settings is disabled:
• "HTTP Proxy" ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).
• "Limit IP Address Tracking".
• "Private IP Address", also known as "MAC randomization" ( https://support.apple.com/en-ca/guide/security/secb9cb3140c/web ).

When adding additional points: IPv6 on Nest Wifi has caused strange problems lately. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again.

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If nothing of the above works, try from a different iOS, iPadOS or Android device, using the Google Home app with the same Google account, or a Google account that has been granted access to the specific Google Home home ( https://support.google.com/googlenest/answer/9155535?hl=en ).

Re: google nest point won’t finalize setup. Times out

Jeff — Thu, 01 Dec 2022 21:13:18 GMT

Thanks for all the help, olavrb!

Hi csterrett,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: google nest point won’t finalize setup. Times out

AbigailF — Mon, 05 Dec 2022 00:55:37 GMT

Hey csterrett,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best,
Abi

Re: google nest point won’t finalize setup. Times out

AbigailF — Tue, 06 Dec 2022 01:40:11 GMT

Hello csterrett,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,
Abi