topic Re: Nest Wifi Pro Mesh set up in Nest Wifi

Nest Wifi Pro Mesh set up

Joyfully — Thu, 01 Dec 2022 21:11:25 GMT

I just purchased the Nest Wifi Pro 6e and I have the main unit all set but it is not finding the other points. Is this something to do with bluetooth. I can't seem to find bluetooth in my settings to see if it is activated. Any other ideas?

Thanks!

Re: Nest Wifi Pro Mesh set up

olavrb — Thu, 01 Dec 2022 21:58:24 GMT

See following Google Support guide for "Troubleshoot setup with iOS":
• https://support.google.com/googlenest/answer/12961504?hl=en

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Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

While connected to the Google Wifi/ Nest Wifi wireless network with your iPhone or iPad and doing work with the Google Home app, make sure following settings is disabled:
• "HTTP Proxy" ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).
• "Limit IP Address Tracking".
• "Private IP Address", also known as "MAC randomization" ( https://support.apple.com/en-ca/guide/security/secb9cb3140c/web ).

When adding additional points: IPv6 on Nest Wifi has caused strange problems lately. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again.

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If nothing of the above works, try from a different iOS, iPadOS or Android device, using the Google Home app with the same Google account, or a Google account that has been granted access to the specific Google Home home ( https://support.google.com/googlenest/answer/9155535?hl=en ).

Re: Nest Wifi Pro Mesh set up

ericsternberg — Thu, 01 Dec 2022 23:13:50 GMT

I have the exact same scenario. When I try to install the point, it gets pretty far through the installation process. Then there is the following message: Request Failed - Your request could not be completed. Anyone have any ideas about this?

Re: Nest Wifi Pro Mesh set up

Jeff — Fri, 02 Dec 2022 17:51:14 GMT

Hey ericsternberg,

Did you already try the suggestions that olavrb shared? If you have and are still seeing the same problem, just let me know and I'll help you with additional steps to try.

Thanks,

Jeff

Re: Nest Wifi Pro Mesh set up

AbigailF — Tue, 06 Dec 2022 02:37:44 GMT

Hi ericsternberg,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: Nest Wifi Pro Mesh set up

ericsternberg — Tue, 06 Dec 2022 03:01:47 GMT

Hi Abi - I spent quite a while going through troubleshooting with Levin - it was not successful. I ask that you replace this Google point and I'll return the other one to you.

Thanks,

Eric

Re: Nest Wifi Pro Mesh set up

AbigailF — Wed, 07 Dec 2022 00:21:01 GMT

Hey ericsternberg,

Thanks for the update. Could you provide the case ID number that our support gave you so I can take a look? We'll wait for your reply.

Cheers,
Abi

Re: Nest Wifi Pro Mesh set up

ericsternberg — Wed, 07 Dec 2022 01:13:13 GMT

Thanks Abi - the case ID # is 3-6855000033242.

I appreciate your help.

Eric

Re: Nest Wifi Pro Mesh set up

AbigailF — Wed, 07 Dec 2022 20:51:40 GMT

Hi ericsternberg,

I've checked your case and requested a follow-up. Our team will be reaching out to you shortly. Let me know if you have any other questions for now.

Regards,
Abi

Re: Nest Wifi Pro Mesh set up

AbigailF — Mon, 12 Dec 2022 01:34:27 GMT

Hi folks,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Best,
Abi

Re: Nest Wifi Pro Mesh set up

AbigailF — Tue, 13 Dec 2022 19:14:28 GMT

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi