topic Re: cannot add wifi points to mesh in Nest Wifi

cannot add wifi points to mesh

TheresaL — Sun, 04 Dec 2022 21:41:39 GMT

I am in the US. I purchased the Google wifi 3-points package yesterday, 12/3/22.

I successfully set up the first point as the router without issue.

I have now spent 3 HOURS trying to connect the remaining 2 points. I have reviewed the multiple closed threads on this issue and none has yielded a workable solution. Google Specialist, please help me and this community by providing simple, specific, step by step instructions.

Like in a previous thread, it seems that upon taking a picture of the QR code, I get, "connection failed, couldn't connect to device. try again or tap get help. - This is just a circuitous loop.

I then switched to the wifi network created for the google home, and received the following failure:

DNS resolution failed for googlehomefoyer-pa.googleapis.com; 443: UNKOWN:nodename nor servname provide or not know.

Re: cannot add wifi points to mesh

Anonymous — Sun, 04 Dec 2022 22:16:31 GMT

See following Google Support guide for "Troubleshoot setup with iOS":
• https://support.google.com/googlenest/answer/12961504?hl=en

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Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

While connected to the Google Wifi/ Nest Wifi wireless network with your iPhone or iPad and doing work with the Google Home app, make sure following settings is disabled:
• "HTTP Proxy" ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).
• "Limit IP Address Tracking".
• "Private IP Address", also known as "MAC randomization" ( https://support.apple.com/en-ca/guide/security/secb9cb3140c/web ).

When adding additional points: IPv6 on Nest Wifi has caused strange problems lately. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again.

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If nothing of the above works, try from a different iOS, iPadOS or Android device, using the Google Home app with the same Google account, or a Google account that has been granted access to the specific Google Home home ( https://support.google.com/googlenest/answer/9155535?hl=en ).

Re: cannot add wifi points to mesh

AbigailF — Wed, 07 Dec 2022 21:52:09 GMT

Hey folks,

Thanks for lending a hand, @Anonymous.
@TheresaL, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Abi

Re: cannot add wifi points to mesh

AbigailF — Mon, 12 Dec 2022 00:37:13 GMT

Hi TheresaL,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Regards,
Abi

Re: cannot add wifi points to mesh

AbigailF — Tue, 13 Dec 2022 21:36:07 GMT

Hello TheresaL,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi