topic Re: Cannot add my 2 other mesh points in Nest Wifi

Cannot add my 2 other mesh points

Pionono — Mon, 05 Dec 2022 05:08:03 GMT

As the title says. I am not able to get my 2 other Nest wifi point to connect. I’ve read all the closed threads where it has been resolved but after resetting all points many times I am only able to connect the one attached to my modem and the other two are seen by the google home app but that’s it. I get to the point where I scan the QR code under them and then it thinks a while and I get the “Connection Failed”

Re: Cannot add my 2 other mesh points

olavrb — Mon, 05 Dec 2022 07:28:32 GMT

See following Google Support guide for "Troubleshoot setup with iOS":
• https://support.google.com/googlenest/answer/12961504?hl=en

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Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

While connected to the Google Wifi/ Nest Wifi wireless network with your iPhone or iPad and doing work with the Google Home app, make sure following settings is disabled:
• "HTTP Proxy" ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).
• "Limit IP Address Tracking".
• "Private IP Address", also known as "MAC randomization" ( https://support.apple.com/en-ca/guide/security/secb9cb3140c/web ).

When adding additional points: IPv6 on Nest Wifi has caused strange problems lately. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again.

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If nothing of the above works, try from a different iOS, iPadOS or Android device, using the Google Home app with the same Google account, or a Google account that has been granted access to the specific Google Home home ( https://support.google.com/googlenest/answer/9155535?hl=en ).

Re: Cannot add my 2 other mesh points

AbigailF — Wed, 07 Dec 2022 21:55:24 GMT

Hey folks,

@olavrb, appreciate your helpful response.
@Pionono, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Abi

Re: Cannot add my 2 other mesh points

Pionono — Sat, 10 Dec 2022 23:27:29 GMT

Hi olavrb,

I went the lazy way and installed google home in my partner’s phone and was able to add them thru it. Thanks so much!!!

Re: Cannot add my 2 other mesh points

Pionono — Sat, 10 Dec 2022 23:28:02 GMT

I just replied. Adding the app thru another phone and adding the other two point thru it worked. Thanks!!!

Re: Cannot add my 2 other mesh points

AbigailF — Mon, 12 Dec 2022 00:06:41 GMT

Hi Pionono,

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,
Abi

Re: Cannot add my 2 other mesh points

Pionono — Mon, 12 Dec 2022 03:14:51 GMT

No more help needed. You guys are awesome. Thanks again!

Re: Cannot add my 2 other mesh points

AbigailF — Mon, 12 Dec 2022 20:00:23 GMT

Hello Pionono,

You're welcome! Feel free to create a new thread if you have a new concern. I'll lock this thread now.

Regards,
Abi