topic Re: Can't create wifi network in Nest Wifi

Can't create wifi network

MrcBchmn — Mon, 05 Dec 2022 02:36:31 GMT

I am trying to setup the Nest mesh wifi router I purchased tonight but I am getting error "Something went wrong" "Looks like we lost contact with your Wifi point, Please ensure that WI-Fi and Bluetooth are still enabled, and try setup again" My wifi works with my old Netgear wifi when I set it back up.

Re: Can't create wifi network

Anonymous — Mon, 05 Dec 2022 17:01:15 GMT

Do you happen to use a VPN on your Android phone used for the setup process? Like NordVPN or DuckDuckGo App Tracking Protection? Then turn it off.

Else, try from a different iOS or Android device.

Re: Can't create wifi network

MrcBchmn — Wed, 07 Dec 2022 19:10:05 GMT

My Pixel 6 has NortclientVPN which is turned off. I attempted to create the network again in the morning. I was disappointed to discover that if I accepted the features of Google Home the network was immediately created. I do not wish to have Google Home listening in my home. I just want to use the Nest Mesh Wi-Fi.

Re: Can't create wifi network

AbigailF — Mon, 12 Dec 2022 00:24:36 GMT

Hi MrcBchmn,

We definitely understand where you're coming from. To clarify, do you have the Nest Wifi router or Nest Wifi point? How many routers and points did you set up?

Best,
Abi

Re: Can't create wifi network

AbigailF — Thu, 15 Dec 2022 01:13:08 GMT

Hey MrcBchmn,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Regards,
Abi

Re: Can't create wifi network

Jhonleanmel — Fri, 16 Dec 2022 17:43:52 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel