topic Re: Matter broke wifi in Nest Wifi

Matter broke wifi

Wee — Mon, 19 Dec 2022 04:12:33 GMT

Who else is having all kinds of connectivity issues with Nest/Google wifi since Google released the Matter update a few days ago?

Everything was working fine and now all of a sudden most of my devices are having connectivity issues and all of my Google Nest ecosystem products including cameras, door locks, etc are all not functioning properly because they're not connecting properly to Nest Wi-Fi

Re: Matter broke wifi

Club_AT4 — Mon, 19 Dec 2022 04:25:33 GMT

Are you also having issues like certain apps on the phone having issues and certain websites you have to refresh for it to load?

Re: Matter broke wifi

PaulJ3 — Mon, 19 Dec 2022 07:38:11 GMT

Tottally!!! Found out routers updated early December. Twice since I’ve had to reset all routers and totally loose connection and all red light. Google need to fix update soon!! Never had a single issue before in a couple of years of stress free use.

Re: Matter broke wifi

Club_AT4 — Mon, 19 Dec 2022 19:51:34 GMT

This sucks! I am glad however its just not me lol. Today I tested out the apps/websites that I was having issues with the Nest Wifi, I tried it on the AT&T wifi/modem and no issues.

Re: Matter broke wifi

PaulJ3 — Wed, 21 Dec 2022 13:57:47 GMT

My routers seem to have rolled back to previous firmware today, gone is the 14150.43. 80. version that seem to be causing issues. Now back to a version ending .32. Hopefully will fix problem

Re: Matter broke wifi

Wee — Thu, 22 Dec 2022 18:46:16 GMT

I just checked mine and they are on the same .32 software version

Re: Matter broke wifi

Jhonleanmel — Thu, 05 Jan 2023 19:37:02 GMT

Hey folks,

Thanks for posting and sorry for the delay.

The firmware update versions are listed below:

Google Wifi: 14150.376.32
Nest Wifi router: 14150.376.32
Google Wifi (2nd gen): 14150.376.32
Nest Wifi point: 1.56.315675
Nest Wifi Pro (1.63.324946)

Make sure that your devices are up to date. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: Matter broke wifi

AbigailF — Mon, 09 Jan 2023 02:21:27 GMT

Hi everyone,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Best,
Abi

Re: Matter broke wifi

PaulJ3 — Mon, 09 Jan 2023 07:17:10 GMT

I haven’t had any issues since the firmware ending .80 went. So far all good with firmware ending .32. Thank you for checking in

Re: Matter broke wifi

AbigailF — Tue, 10 Jan 2023 00:48:54 GMT

Hello everyone,

@PaulJ3, we're happy to hear it's all better now. Feel free to reply and let us know if anything changes.
@Club_AT4 and @Wee, let us know if you're still having any issues and we'll be happy to help out.

Regards,
Abi

Re: Matter broke wifi

Wee — Thu, 12 Jan 2023 20:58:28 GMT

some connection and stability issues are still present

Re: Matter broke wifi

AbigailF — Wed, 15 Feb 2023 22:19:16 GMT

Hi folks,

Apologies for the late reply. I'd like to check in and see if you're still experiencing Matter-related Wi-Fi issues. Feel free to reply to this thread and let us know so we can help you.

Thanks,
Abi

Re: Matter broke wifi

AbigailF — Mon, 20 Feb 2023 22:33:39 GMT

Hey everyone,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: Matter broke wifi

PaulJ3 — Tue, 21 Feb 2023 07:11:06 GMT

All good, thank you Abigail

Re: Matter broke wifi

Wee — Tue, 21 Feb 2023 15:12:48 GMT

Not sure if it's related to Google Wifi or if it's a Nest Cam issue, however my legacy Nest Cam IQ's, Nest Hub Max cams, and newer Nest Cam units have stability issues. I constantly get notifications they're offline and while streaming on a Nest Hub Max they will just go offline and screen says "video not available"

Idk if it has something to do with the triangle warning logo that is displayed for all legacy Nest cams now.

Re: Matter broke wifi

Jeff — Wed, 22 Feb 2023 21:23:25 GMT

Hi Wee,

As this is sort of a newer problem that you're seeing, you might want to post a new thread in the cameras forum to get some new eyes on the question. I'll see what I can do here, however. When your cameras go offline, do they all go offline at the same time, or are they staggered and random?

Thanks,
Jeff

Re: Matter broke wifi

AbigailF — Mon, 27 Feb 2023 03:30:34 GMT

Hey everyone,

It's me again. Just checking in if anyone still needs help. Feel free to chime in and let us know.
Thanks for the help, @Jeff.

Regards,
Abi

Re: Matter broke wifi

AbigailF — Tue, 28 Feb 2023 03:35:16 GMT

Hello folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Abi