topic Re: Nest wifi points keep going off line. All of them in Nest Wifi

Nest wifi points keep going off line. All of them

DustinC — Sun, 26 Sep 2021 15:15:07 GMT

Over the last three days the wood keeps disconnecting. The points go offline. The router will also go offline. I have restarted and factory reset and the problem persists. It’s not my att as it remains online.

Re: Nest wifi points keep going off line. All of them

FWCA — Mon, 27 Sep 2021 14:14:38 GMT

Same problem with gen 1 Google Wifi on software version 13729.57.27.

Re: Nest wifi points keep going off line. All of them

Goose — Mon, 27 Sep 2021 22:18:55 GMT

It sounds like what I've been experiencing too. I have two Nest Wifi points (gen 2). I am also using one gen 1 point to allow for a physical port. All points have up to date firmware. The issue has been severe at times (multiple times per day) and other times we're good for several days.

Re: Nest wifi points keep going off line. All of them

cotonvague — Tue, 28 Sep 2021 21:10:29 GMT

Same problem. I have Google nest router with 4 nest points and the last 3 to 4 weeks the WiFi drops out constantly everyday. Tried a Netcomm router to test and it doesn’t drop out at all. Yesterday I put a replacement Google nest router under warranty but it does the same thing. Very annoying.

Re: Nest wifi points keep going off line. All of them

Jeff — Mon, 04 Oct 2021 21:43:46 GMT

Hey, everyone.

Sorry for the connection issues you're having. This is an issue we're tracking right now and it's being looked at by our internal teams. I'll keep this thread updated as I know more.

Thanks.

Re: Nest wifi points keep going off line. All of them

Jeff — Fri, 08 Oct 2021 19:17:37 GMT

Hey, all.

Just as a fast update, the disconnect issues are still being looked at. I just wanted to keep you in the loop that we're working on it and I'll continue to update the thread with more info as I have it.

Thanks.

Re: Nest wifi points keep going off line. All of them

Jeff — Fri, 15 Oct 2021 16:34:43 GMT

Hey, all.

As we've continued to look at this, I'm just checking in to see if any of you have noticed any differences in your network performance, either for better or for worse. If you have noticed anything, please let me know.

Thanks.

Re: Nest wifi points keep going off line. All of them

FWCA — Fri, 15 Oct 2021 19:22:39 GMT

Hi Jeff,

Thanks for the update! The software version of my 3 Google wifi gen 1 is still 13729.57.27. However, it has been stable for almost one week without the offline problem. Network performance has been good so far. Just wonder what has been changed.

Re: Nest wifi points keep going off line. All of them

DustinC — Fri, 15 Oct 2021 20:13:45 GMT

I agree. For the last week I have only went offline once. Thanks for checking in and providing updates.

Re: Nest wifi points keep going off line. All of them

Jeff — Fri, 15 Oct 2021 20:24:30 GMT

No problem. I'm glad things are better, but I'm going to leave this thread open until we can be sure things are actually stabilizing. Feel free to jump back in again if things continue to evolve on your end.

Thanks!

Re: Nest wifi points keep going off line. All of them

Goose — Fri, 15 Oct 2021 22:18:08 GMT

I can say the last week we have not had any network disconnects as we were having frequently during the period I was complaining. The only thing I’ve noticed is reduced performance at random times but no complete outages. I can also confirm no firmware updates were performed recently so can you explain?

Re: Nest wifi points keep going off line. All of them

cotonvague — Sun, 17 Oct 2021 08:38:42 GMT

Hi Jeff . i did comment on another thread but this one may be more pertinent. when i run only 2 nest points plus my router i have almost zero drop out. even though the one point on a mesh shows that the signal is weak (weak connection). it runs well with good speed all around. the minute i connect a 3rd point which also shows a weak connection thats when my wifi constantly drops out . why is this? i have to have wifi at the point that is causing problems as it runs my security cameras. any advise?

Re: Nest wifi points keep going off line. All of them

Jeff — Mon, 18 Oct 2021 17:58:40 GMT

Hey, cotonvague.

Thanks for giving a bit more detail. Have you been able to work with an arrangement where you are able to avoid weak connections? Sometimes, when you have multiple points with weak connections, your devices will try to find a better connection and hop between points. I can't say that is happening, but if you are able to reconfigure your placement to shoot for a good to great point connection. Let me know if that's possible or if there's some issue with where your points need to be placed that would prevent this.

Thanks.

Re: Nest wifi points keep going off line. All of them

cotonvague — Tue, 19 Oct 2021 07:35:22 GMT

Hi Jeff. No the house is spread out and I cannot bring the points any closer to each other than what they are. They connect every time and there seems to be no issue but once all set up but when all points are connected the wifi drops out all the time.

Re: Nest wifi points keep going off line. All of them

Jeff — Tue, 19 Oct 2021 15:57:29 GMT

Hey, cotonvague.

We're looking at this internally, and I was wondering if you would be able to send your device feedback. Our teams receive this directly. I'll put the instructions below.

Step 1. Turn on device reports

Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
Open the Google Home app .
Select the device you want to share feedback about.
At the top right corner of the screen, tap Settings Recognition & sharing.
Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Step 2. Share your feedback

Open the Google Home app .
At the top right, tap your account.
Tap Feedback tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send .

Where you are able to type in your feedback, make sure you give a short explanation of your drops. While this thread is available to our internal teams, it does help them tie things together more quickly.

Thanks.

Re: Nest wifi points keep going off line. All of them

Cro — Sun, 24 Oct 2021 00:07:24 GMT

My nest router continues to drop intermittently six or seven times a day. This is been a problem for the last month and a half

Re: Nest wifi points keep going off line. All of them

DustinC — Sun, 24 Oct 2021 13:19:44 GMT

I’m curious as to who your internet provider is? I had Att uverse and mine did the exact same thing. I switched providers and did a complete factory reset of my nest router and all points and it has oy

dropped twice in the last three weeks.

Re: Nest wifi points keep going off line. All of them

DustinC — Sun, 24 Oct 2021 13:21:58 GMT

I have noticed that the points are finicky as to their location to maintain a good or great connection. I’d there is a weak connection on a point throws off the whole system

Re: Nest wifi points keep going off line. All of them

Jmac — Mon, 01 Nov 2021 00:32:11 GMT

Having a similar issue, with nest point. Will have a great connection and then a weak connection randomly throughout the day. I've tried moving it to multiple locations, even as close as 20 ft (the room just beneath the router. It always starts out as a great connection for a day or two but then starts acting up. I also have another nest point that never has issues.

Re: Nest wifi points keep going off line. All of them

TAmmons — Mon, 01 Nov 2021 12:35:26 GMT

I have nest router and 1 nest point, wifi drops multiple times a day 30-40. The WiFi is completely unusable. Ethernet connection is working great. Need help or I will need to switch routers and AP's. I have done all the normal troubleshooting, resets, reboots, factory resets, etc.... Google Need Help.