topic New Spectrum modem EU2251 connection problems in Nest Wifi

New Spectrum modem EU2251 connection problems

Mcintyre — Wed, 28 Dec 2022 02:38:32 GMT

New Spectrum router eu2251 to upgrade to 1Gbit speeds. Everything was working with an older spectrum modem

AC2200 wifi router will not connect directly to new modem.

I had to use an old Netgear N300 WNR2000 wifi/router as a go-between, but now speeds are throttled less than 100Mbit.

How do I get the Nest to directly connect to modem for the proclaimed 1Gbit speeds?

Spectrum said I was getting 1.23Gbit at the modem and the third party router was my problem

Re: New Spectrum modem EU2251 connection problems

EpicPHEONIX114 — Thu, 29 Dec 2022 05:12:30 GMT

I ran into this issue today. There is a little button on the bottom of the AC2200 you have to press and hold it till it turns yellow to start the factory reset process. I had to do this 3 times for the app would see the spectrum modem. Hope this helps

Re: New Spectrum modem EU2251 connection problems

Mcintyre — Fri, 30 Dec 2022 21:19:25 GMT

Thanks. What is the order to do it all? Do I turn everything off and then turn on modem first, then google nest, then factory reset until it connects to modem?

Re: New Spectrum modem EU2251 connection problems

AbigailF — Mon, 02 Jan 2023 01:50:43 GMT

Hey folks,

Thanks for lending a hand, @EpicPHEONIX114.
@Mcintyre, you'll need to reboot your new modem router first since there was a reconfiguration done to it. Here's how you do it:

Unplug the cables connecting your Google Wifi router to your new modem router.
Unplug all the cables on your cable modem including the coaxial cable, power and Ethernet.
After 1 minute, plug the power and the coaxial cable back in. Wait until the cable modem is online again.
Re-connect the Ethernet cable back to your Google Wifi router and wait until it's back online.

Let us know how it goes.

Thanks,
Abi

Re: New Spectrum modem EU2251 connection problems

EpicPHEONIX114 — Tue, 03 Jan 2023 17:50:42 GMT

Sorry for the late reply, hope you got it going but yeah just unplug everything. Boot the modem wait like 2 to 4 minutes for it to come online. Then do the router and all is good.

Re: New Spectrum modem EU2251 connection problems

AbigailF — Thu, 05 Jan 2023 02:34:58 GMT

Hi Mcintyre,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best,
Abi

Re: New Spectrum modem EU2251 connection problems

Jhonleanmel — Fri, 06 Jan 2023 17:59:02 GMT

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Re: New Spectrum modem EU2251 connection problems

AbigailF — Sun, 08 Jan 2023 02:08:39 GMT

Hello everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,
Abi