topic Re: Iphone 14Pro with google mesh router not working in Nest Wifi

Iphone 14Pro with google mesh router not working

Sdperl — Sun, 18 Dec 2022 23:25:37 GMT

My iphone 14 pro will not hold a phone call when I use a Google mesh router. I have three points. Connectivity to the Internet is solid both up and down loads when I turn Wi-Fi off. The phone works fine. Any suggestions?

Re: Iphone 14Pro with google mesh router not working

PatrickP_Viking — Tue, 20 Dec 2022 06:24:48 GMT

There are known issues with using iPhones on Google Wifi due to internal settings Apple enables by default.

This article should help. Ignore the "setup" title and try the suggestions one at a time with testing in between until the culprit is found. If multiple settings were changed before resolving, you can test turning them back on in reverse order to see if some of them can be re-enabled without causing problems.

Troubleshoot setup with iOS

Re: Iphone 14Pro with google mesh router not working

Sdperl — Tue, 20 Dec 2022 11:52:43 GMT

A HUGE thnak you, Patrick; I will do so. I greatly appreciate your help and will keep you posted.

Re: Iphone 14Pro with google mesh router not working

AbigailF — Sat, 24 Dec 2022 20:17:54 GMT

Hey folks,

Thanks for lending a hand, @PatrickP_Viking.
@Sdperl, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Re: Iphone 14Pro with google mesh router not working

AbigailF — Tue, 27 Dec 2022 20:53:56 GMT

Hi Sdperl,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best,
Abi

Re: Iphone 14Pro with google mesh router not working

AbigailF — Wed, 28 Dec 2022 20:56:04 GMT

Hello Sdperl,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Abi

Re: Iphone 14Pro with google mesh router not working

Sdperl — Wed, 28 Dec 2022 21:40:33 GMT

I had the most success shutting off a competing wifi signal. The suggestions above were good but could not fogure

out the last

Re: Iphone 14Pro with google mesh router not working

AbigailF — Wed, 28 Dec 2022 23:42:34 GMT

Hey Sdperl,

Thanks for the update. To clarify, is your issue already solved? What specific step do you need clarification on? Let us know so we can continue to help out.

Cheers,
Abi

Re: Iphone 14Pro with google mesh router not working

AbigailF — Sun, 01 Jan 2023 01:01:28 GMT

Hi Sdperl,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: Iphone 14Pro with google mesh router not working

AbigailF — Mon, 02 Jan 2023 01:12:28 GMT

Hello Sdperl,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Abi

Re: Iphone 14Pro with google mesh router not working

Sdperl — Mon, 02 Jan 2023 01:15:25 GMT

Tried everything (as beat I could). I also shut off the wifi signal from my Verizon router but wifi calling still terrible.

Re: Iphone 14Pro with google mesh router not working

AbigailF — Mon, 02 Jan 2023 19:17:12 GMT

Hey Sdperl,

To confirm, is your Wifi calling working with other networks like a mobile hotspot or other wifi networks apart from your Google Wifi? Are you using a modem/router combo provided by your Internet Service Provider? If so, what is your network structure (modem/router > Google Nest Wifi router > Google Nest Wifi points)?

Give this step a try:

Change the network name and password of your Google Nest Wifi network name and password, then have your iPhone 14 Pro connect to the new network and try Wifi calling.

Regards,
Abi

Re: Iphone 14Pro with google mesh router not working

Jhonleanmel — Thu, 05 Jan 2023 19:21:24 GMT

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Re: Iphone 14Pro with google mesh router not working

Jhonleanmel — Fri, 06 Jan 2023 22:13:22 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel

Re: Iphone 14Pro with google mesh router not working

Sdperl — Sat, 07 Jan 2023 13:21:08 GMT

I must say i am really impressed with all of the responses but have gotten a little lost in all of the steps I am supposed to take in order to make this work. It is a bit overwhelming. So, no luck, calls drop all of the time and I shut off my wifi on my cell since the mesh won’t work. Will most likely try another mesh system not from google. It should not be this hard. Thank you!

Re: Iphone 14Pro with google mesh router not working

AbigailF — Sat, 07 Jan 2023 22:52:59 GMT

Hello Sdperl,

I’m sorry to hear you’re having issues with doing the troubleshooting step. We’re here to help out and get your issue resolved. Could you tell us which part you were overwhelmed with? We’ll wait for your update.

Cheers,
Abi

Re: Iphone 14Pro with google mesh router not working

Sdperl — Sat, 07 Jan 2023 22:55:13 GMT

I have Verizon fios with a white router. The mesh system is plugged in to that and I turned the signal off on the router so just the mesh is working. Where would you recommend starting?

Re: Iphone 14Pro with google mesh router not working

AbigailF — Mon, 09 Jan 2023 02:55:14 GMT

Hey Sdperl,

Thanks for the update. To clarify, is that white router a modem router combo? How did you turn the signal off that white router? Also, do you still have Wi-Fi after doing that step?

Best,
Abi

Re: Iphone 14Pro with google mesh router not working

Sdperl — Mon, 09 Jan 2023 02:56:48 GMT

It is white and I shut off the wifi signal by using Verizon’s app. Yes i have wifi through the mesh router.

Re: Iphone 14Pro with google mesh router not working

Sdperl — Mon, 09 Jan 2023 02:57:48 GMT

It sis white and I shut off the wifi signal by using Verizon’s app. Yes i have wifi through the mesh router.